BUILDING A CULTURE OF COOPERATION AND LEADERSHIP IN A PRIVATE BANK

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CLIENT: A leading private bank with 3.95 million clients in South Africa and the UK

PROBLEM:

  • Difficulty in connecting with people across the generations.
  • Management wanted more spirit and unity within the organisation.
  • Low morale, high staff turnover, and resistance to change.

SOLUTION:

  • The client wanted creative, relational solutions, that were different to those offered by other consultancies.
  • TomorrowToday acted as a source of innovative and cutting-edge ideas.
  • Created a variety of programmes that were customised around the client’s style. These included:
    • Interactive ‘story circles’ to assess employees’ perceptions of culture.
    • Facilitation and design of training workshops.
    • Presentations at conferences and workshops.
    • TomorrowToday created a game using the format of a popular TV game show, to improve morale and educate staff.
    • Designed themed podcasts and audio CD’s with a mentoring application. Topics included diversity, gender issues, generations and corporate social responsibility.

RESULTS:

  • Morale and unity improved.
  • Managers noticed staff were more positive, inspired and enthusiastic.
  • Improved product knowledge.
  • TomorrowToday was placed on a retainer for over two years, as the client saw the tangible benefits we added.
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