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Don’t write the U.S. off just yet – How the TIDES of Change model can help assess the future of the world’s largest economy

“Many business leaders will realise, soon, that they are underinvesting in North America” says Joel Kurtzman a leading figure in the U.S. on the future of business. Joel founded the Booz & Co magazine Strategy+Business and is also a senior

What constitutes middle class, a growing global disruption

Today Graeme Codrington and I are part of the London Business School team working with the leadership of a petroleum company from the Middle East. The course is being held in London and we were talking to them about disruptive forces.

Award winning emerging market startups with a global edge

Seedstars World is a Geneva-based company that holds competitions for startups around the world. Their list of competition winners from the last year includes 19 emerging market companies that are innovating products and services with some exceptional promise. We believe

Leadership Magazine finds its inspiration from the TomorrowToday Message

In the July 2014 edition of Leadership, South Africa’s premier leadership magazine (it also happened to be their 350 publication – congratulations!) there appeared an article by Dr Rene Uys, titled ‘Connecting the Dots: the Connection Economy demands a paradigm

Recent media mentions

Graeme Codrington has appeared in the media a few times in recent weeks. Here is a sampling of his contributions: Speaking on Gen Y at the British Hospitality Association annual convention, Graeme focused attention on the impact that a younger

I have seen the future – and it only costs $35

A few weeks ago I was doing a workshop with a telecoms company. We were looking at some of their thoughts around global expansion, especially into developing markets and across Africa. Then they showed me something that is going to

More quests needed – Celebrating 45 years since the moon Landing

Exactly 45 years ago today, Neil Armstrong walked on the moon achieving one of humankind’s greatest quests. With his words “One small leap for man, one giant leap for mankind” Armstrong captured the essence of a quest – endeavours taken by an

What can Executive Leadership learn from Luxury?

What makes for good leadership? There are as many books as there are opinions on this topic. One way to look at this question is to look at industries and areas that are doing something right. So why look at

[Video]: Keith Coats on leadership adaptability and resilience

Here is a recording from a presentation our resident leadership expert, Keith Coats, did on adaptive leadership, resilience and leadership development. It’s just an excerpt, so for the full context, we recommend reading details of The Connection Economy and Adaptive
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The Future of theft…okay bye bye now.

According to the website Stolen Bike Statistics over 500,000 bikes were stolen in the UK over the past five years. This figure is also understated. According to John Moss who compiled these stat  “It is largely accepted that only 1

The power of storytelling

“A great lasting story is about everyone or it will not last. The strange and foreign is not interesting–only the deeply personal and familiar.” ― John Steinbeck In the Connection Economy, the economy within which we now live, a good

Smaller difference and different reasons for buying

One of TomorrowToday’s best associates is Markus Kramer. Until recently, Markus was Global Head of Branding at Aston Martin and before that worked for other luxury brands, including Harley Davidson. He is a true world expert on luxury brands, and

The greatest challenge facing the future of business, requires your attention now.

Peter Menzel, is an award winning photographer, takes photographs of people posing next to their possessions taken out of their home and piled high on the pavements. The pictures paint a vividly clear picture – we live in a Material World,

What’s Your First Impression?

Its an old adage: You only get one chance to make a first impression. In the 21st century world, where your company’s reputation is fragile and customers fickle, you need to do everything you can do to create the best
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Boomer purchases and Gen Y coolness – Get Boomers to spend by impressing their kids

I was recently in a conversation with a dealer principle in a motor dealership.  He recounted how many of his sales people have a two stage process to the purchase of a car by a Baby Boomer. The Boomer comes

24 “Future of Work” Voices You Should Know About In 2014

Our colleague and co-founder of TomorrowToday, Dr Graeme Codrington, has just recently been included on two lists of business experts worth following. Switch & Shift named him amongst their “Top 75 List of Human Business Champions“. Global Workforce Transformation included
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The Leader’s Narrative – Utilising Common Denominators

Working at a major global University I often encourage MBA and undergraduate students come to visit me in my office. I purposely seat them so they face 4 large movie posters and more often than not I can see the

47% of knowledge jobs are in “High Danger” of being automated by AI and ML algorithms

Within the next decade or two 47 percent of job categories for knowledge workers, that includes: accountancy, legal work, technical writing and a lot of other white-collar professions – could be automated says the findings of a report by Carl

Designing a SMART Customer Experience

The digital world has disrupted our marketing worlds and changed the way business communicates with its customer. Social media has opened the door to two-way conversations, data gives us a better understanding of our market and mobile makes our message

The art of asking the questions and seeing the weak signals

As information thunders through the digital economy, it’s easy to miss valuable “weak signals” often hidden amid the noise, says Martin Harrysson, Estelle Métayer, and Hugo Sarrazin of the consulting group McKinsey & Co. These “snippets” of data they say

Surfing the TIDES of Change – part 1

An introduction to a three part series looking at harnessing the power of the TIDES of change.  The video considers the parallels with surfing and how we can use the surfing analogy and metaphor to “Surf the TIDES of Change”.

Idealising the past: Being unsocial

A few weeks ago the following picture was doing the rounds on Twitter and Facebook, under the heading: “modern technology makes us more unsocial”: There’s an excellent point to be made in this photo, and in the similar I found

Booz & Co’s Strategy+Business Best Business Blogs of 2013

The editor of Booz & Co’s Strategic+Business magazine and blog site selected his favourite business blogs of 2013. I like this list a lot – there’s some really valuable articles here. It’s an eclectic list, but well worth taking some
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The real place – where the work is done

Do you go to the real place to understand the changing trends affecting how people live, work and play? The Japanese have a term called “genba” which refers to the real place or where the work is done. For some

Humble Inquiry: The art of asking questions and why it’s a crucial leadership discipline

“If you leave today asking more questions than I give you answers, then I will consider today’s session a success” says Dr Graeme Codrington, TomorrowToday’s founding and international partner during his presentation on The TIDES of Change. An important leadership skill

Today’sTransformers: Hointer & Nadia Shouraboura

“We write code, play with robots, experiment with tensioned tubes and cables and drink lots of Red Bull,” says Nadia Shouraboura CEO of new start up Hointer a retail store that combines technology and with traditional shopping. It’s the ultimate in high-tech,

How did things ever get so far?… It was so unfortunate, so unnecessary

This post is submitted by TomorrowToday associate Dil Sidhu, Chief External Officer at Manchester Business School These were the words spoken by the fictional crime family patriarch Don Corleone in the movie ‘The Godfather’ in reference to actions and counteractions
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TomorrowToday: Welcome to our world

Imagine a company with no written contracts between the business partners; no offices; no underpinning capital; as much – or little leave as you want; measured by outcomes; no HR policies or any policies really – just sensible agreements on

“Minority Report” type marketing misses the point of the Connection Economy

Scanning cameras lock onto John Anderton’s face as he walks through a shopping mall. Using facial recognition technology advertisers clock his presence and begin an invasive barrage of “personalised” advertisements designed to entice, cajole and convince him to purchase the must have

When social media turns on you (don’t blame the messenger)

There will lots of chatter again about whether social media is a good thing or not after JP Morgan had to abandon a planned Twitter Q&A yesterday. The bank had invited people to tweet questions to them using the hashtag

Seven steps to creating a Vibrant, Unreal, Crazy and Awesome world

The acronym VUCA comes from military vocabulary and stands for volatile, uncertain, complex and ambiguous situation. Originating in the late 1990’s the term has infiltrated corporate and government organisations used primarily to generate emerging ideas and solutions in strategic planning.

Businesses that are building sustainable competitive advantage by doing good for society (Case Study)

In an earlier blog I spoke about the “perversions of the proper workings of capitalism”. In my mind Capitalism is inherently good. The Capitalist seeks to find and address a need. They innovate, take risks and work out how to

Five reasons why addressing the “perversions of capitalism” will give you a competitive advantage

“The present state of affairs is really a perversion of the proper working of capitalism. It is all wrong to have millionaires before you have ceased to have slums…If we do not find some way of correcting that perversion of

The growing power of protest

On the 28th August 1963 civil rights campaigner, Martin Luther King, led thousands of people on a march to America’s capital, Washington DC. There he gave a speech that inspired and paved the way for equal rights and changed the

Worldview shifting facts on the future of business

SAP recently released one of the best presentations on the future of business we have ever seen. Freely available on slideshare, it lists 99 facts that should have a profound impact on your view of the future, on what organisations

Video: Summary of TIDES of Change – and implications of disruptions

Over the past few months I have been collecting video footage of the presentations I have done of our team’s “TIDES of Change” presentation. Based on the research our Strategic Insights team has done over the past few years, we

Competitive advantage in the Connection Economy [video]

With the emerging Connection economy, the rules across the board are changing. Nothing new in this as this has been a pattern that has imprinted all previous economic transitions from that of the ‘Hunter-Gatherer’ to the ‘Information era’. In this

Business reasons for taking the environment seriously

A number of years ago, our team wrote a short white paper on nine business reasons to take green issues seriously. You can read and download it here. We still believe this. The recession has meant that environmental issues have
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A Feel Good Plane Ride

I have traveled on South African Airways before and been decidedly unimpressed. I once took a flight to London where they ran out of food and the toilets stopped working all on the same flight. To make things worse we
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How Does The Enneagram Help With Understanding Others

Once you have had time to ponder over the accuracy of the Enneagram through using it for self-observation, you can begin to use the Enneagram to observe other people. Not like a voyeur might, but rather as a mechanism through

Technology innovation that is changing lives

Technology is only as valuable as value that is perceived by its user. The technology that impacts the future are technologies that people adopt and use. These are the technologies to watch. There are many of these technologies on my
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The Enneagram, A Tool For Self- Observation

The French philosopher, Marcel Proust, said that the true journey of discovery does not consist of searching for new landscapes, but in having new eyes I loved that quote and agree with him. We have all heard that saying when

The ART versus the SCIENCE of business.

Earlier this year I was privileged to hear Seth Godin speak in London. The talk was part of his new book promotional tour The Icarus Deception. In the book and during the talk Seth asked the question  “how high are you prepared
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Why Once-Off Training Is Not Sustainable

The hardest part about my job is that clients want me to perform miracles. Whilst I aim to please, sometimes it is just not possible to do in one day what they want. What most clients want is for me
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Women @ Work

It is the first work day of September, which means it is officially the end of ‘Woman’s Month’. However, I hope this does not mean that questions around how we can best maximise the benefits that the women inside our

Social Media and Recruitment – The connection economy shift

Finding a job has never been a simple process and finding the right person to join your company is like finding a needle in a haystack. Fortunately the rise of social media is making it easier for companies and candidates

Retail and Technology

There is a unique relationship between retail and technology. Retail chains have long been adopting technology as a means to track customers and gather valuable data. Some retailers have also leant on technology to provide more interesting window displays and

Dear CEO, You have to be in it to win it (I’m talking social media, you dinosaur)

You’ll lose 100% of the shots you don’t take. You’ll find this pithy advice in almost every motivational book. But being a cliche doesn’t mean it isn’t true. You have to be in it to win it. In the business
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The Most Profound Tool For Growing Your Human Capital

Most businesses, organizations and institutions today recognize that necessity and benefit of harnessing their human capital. Due to the fact that the world has changed so much and because we are in a constant state of change, managers have to

Things People Can Still Do Better Than Computers

Over the last hundred years, we’ve learnt the hard way that modern technologies both improve our world and destroy our jobs. Today it is computers (in the form of smart devices), the internet and social media that are both revolutionising

Bitcoin has the power to disrupt the most powerful institutions

“It is clear that policymakers and those who advise them do not have a satisfactory conceptual framework for dealing with [this] disruptive impact” says Alec Ross the former senior adviser on innovation to Secretary of State Hillary Clinton and; Jonathan Luff a

All that’s wrong with the media today: A ridiculous example

It sounds like something out of one of those cringeworthy, self-written high school plays. But in reality it is a genuine news report from a Fox affiliate TV station in the United States. And although it is a single anecdote,
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Will you still have a job in 2025? The alarming rate at which jobs are being disrupted

A recent MIT Technology Review reveals an alarming trend. Since the early 2000’s and increasingly since the financial crisis of 2008, the levels of employment have decreased even though productivity has increased over the same period. Erik Brynjolfsson And Andrew

Why do UK retailers continue to report Internet sales separately?

Apologies to regular readers of this blog. This is a repeat of a short rant I had when last year’s UK Christmas retail report came out. Now the half year retail results have been released, and we’re stuck with the
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Three Reasons Why You Should Mentor Someone In Your Organisation

Mentorship is not a new concept. The word Mentor comes from the Ancient Greek writer Homer’s epic story called The Odyssey. The story is of a hero, called Odysseus, who takes ten years to return home from the Trojan War.

25 Things You Need to Know About the Future

I was recently browsing through a bookshop’s recommended books, and saw “25 Things You Need to Know About the Future” by Christopher Barnatt (Constable, 2012 – buy it at Amazon or Kalahari.com). It’s a great primer, and I like the
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The Power Of Our Youth

Having just commemorated Youth Day last Sunday (16th June) I thought it would be pertinent to have a look at how we can celebrate South Africa’s youth. After all, this year marked the 37th anniversary of when young South African’s

Book review: Makers, The New Industrial Revolution by Chris Anderson

A few years ago, then editor of Wired magazine, Chris Anderson built a small plane out of Lego parts with his kids. After realizing that even children’s toys now come packed with advanced sensors and controls, Chris decided to start

Shifting from Social Media Connections to a Connection Economy

Social media exploded a few years ago and developed a desire amoung businesses worldwide to engage with the digital world through social media. Companies started Facebook pages, Twitter Profiles and every kind of social media profile they could think of.
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The Trophy Kids Have Arrived At Work – Don’t Assume You Know Anything About Them

To really empathize with Generation Y, you have to understand the impact their upbringing has had on shaping their value system or their understanding of normal. Their generation (or the era in which they were born) is of course only one
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Is it evil to avoid tax?

Google famously has the slogan “don’t be evil”. They are however embroiled in a worldwide issue – is tax avoidance evil? Not only have Google been dragged into the fray,  but Apple, Amazon, Facebook, Microsoft, Starbucks and even famous individuals
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Reasons Why Good Presentation Skills Are A Business Differentiator

Never before in social history has it been more important to learn how to package information in such a way that it is palatable for your audience to hear; and easy to remember, in other words, learn how to present
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Really Beautiful Advertising

What I love about ‘new advertising’ is that it is so much more thought-provoking than advertising, sales and latterly marketing, has been in the past. In the the very early days of mass advertising companies focused on the sale of
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Why Sir Alex Ferguson Was Such A Successful Manager

Whether or not you are a Manchester United fan, it would be difficult to argue with the fact that as a business this football club has been massively successful, to say nothing of their success as a sports team. In
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Generation Jobless: A warning to us all

The April 27th Economist ran a cover story about the ‘generation jobless’ – the global rise of youth unemployment. It is a serious concern for a number of reasons and one that could have long-lasting implications for both the global
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Building innovative companies using the powerful disruptive force of the Connected Generation (Part 1)

Competitive dynamics are shifting and the rules for success and failure are being rewritten across almost every industry and every business function. Exciting new innovative business models are emerging every day and you don’t have to be a fresh upstart

Lean Back – 6 Post Macho Management principles

Several years ago the nature of management’s future was driven home to me in a flash, as I shared the stage with my co-author and business partner Dr. Martha Rogers. It was the heyday of the dot-com boom, and we
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What Happens When The Plan Cannot Be Implemented?

Retail is a cut-throat, competitive and unpredictable environment, but it really isn’t any different to all business because generally the rules for success are changing in all industries and markets around the world. I am just using retail as an
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TomorrowToday Photo A Day

We’ve had a month of many of our team, plus some fun and friendly external contributors, joining in on our TomorrowToday Photo A Day project, and I thought I’d share some of the photos from the past month with you,
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Let’s Change Our Perspective

Andy Braner, who is the CEO of KIVU, recently wrote a really insightful blog post entitled ‘Tweet, Text or Talk’, which I really enjoyed. He is talking about the effect social media is having on Generation Y in particular (but
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Let's Change Our Perspective

Andy Braner, who is the CEO of KIVU, recently wrote a really insightful blog post entitled ‘Tweet, Text or Talk’, which I really enjoyed. He is talking about the effect social media is having on Generation Y in particular (but

Bringing soul back to the music industry

The last time the global music industry showed growth was 1999, when Britney Spears released Hit Me Baby One More Time and the likes of Manic Street Preachers and Belle & Sebastian won Brit awards. That year revenues peaked at $28.6bn;

Where to find success now

Seth Godin is one of our favourite thinkers and writers. We share many of his worldviews, especially that we are living in a period of transition from the end of the industrial age to the emergence of a connection economy.

Where to find success now

Seth Godin is one of our favourite thinkers and writers. We share many of his worldviews, especially that we are living in a period of transition from the end of the industrial age to the emergence of a connection economy.
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What Horses Can Teach You About Relationships?

Being good Friday, I wanted to write about Easter. I pondered over how Easter fitted into the world of work and what analogies, parallels or connotations I could draw so as so make this Blog didactic. So I Googled things

Africa: the last frontier of growth and development

As the BRICS summit is currently underway in Durban, where the leading emerging market players of Brazil, Russia, India, China and South Africa (representing sub-Saharan Africa) discuss their strategic agenda for the next five years, it might be a good

I want you in my office. Now. What’s really going on at Yahoo?

The biggest tech news so far this year has been an announcement by Yahoo that they want “all hands on deck” and that all work-from-home is being cancelled as from June. Irked Yahoo employees have leaked the memo that was
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A round up of predictions of future forces shaping our world

There are two types of future predictions: one looks to try and predict specific events and technologies, the other attempts to look beyond specifics at the causes of change and the forces that will shape the future. In a sense,
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What Winnie The Pooh Can Teach You About Yourself and Your Colleagues

In 1926 A.A. Milne wrote the first collection of stories about a bear called Winnie the Pooh and his friends. The ‘Pooh Bear’ stories became globally known when Disney adopted them and adapted them for a series of very successful

The Future of Energy and what the Shale Gas revolution means for you

Our team at TomorrowToday Strategic Insights have been watching the developments in the shale gas revolution for a number of years and our earlier predictions of the massive disruptions this energy technology will deliver are becoming increasingly visible. We recently

Video: Principles of the digital age

I was asked by a US based client to record a few videos for them to get their team thinking about change and success in the digital age we are entering. I thought I’d share one or two of these
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‘Just Do It’, how cruelly ironic in retrospect!

I have been battling to get my head around the Oscar Pistorius case. I did not know how much I valued him as a South African inspiration story until just over ten days ago when that was somewhat thrown into
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'Just Do It', how cruelly ironic in retrospect!

I have been battling to get my head around the Oscar Pistorius case. I did not know how much I valued him as a South African inspiration story until just over ten days ago when that was somewhat thrown into

What every business leader can learn from the horsemeat scandal

The food and retail grocery industry is reeling from the horsemeat scandal, which displays a number of consumer trends and sentiments that can be associated with competitive advantage in the Connection Economy.  The most important one is not that there
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Competitive Advantage: What matters most today and how we got here

The Connection Economy – Competitive Advantage:  What matters most today and how we got here By Keith Coats, TomorrowToday International Partner Competitive advantage has always existed and understanding the evolution of what constitutes competitive advantage in today’s context, is important
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The Connection Economy

Competitive Advantage – What matters most and how we got here Competitive advantage has always existed and understanding the evolution of what constitutes competitive advantage in today’s context, is important for any business. It may seem obvious and yet there

Witness the death of Blackberry

I don’t know if Blackberry 10 (the Z10 phone with the BB10 operating system) is going to be any good. I hope it is, for the sake of all my friends and clients who’s IT departments force them to use

When will they learn that we live in an age of transparency?

This is a bit of a nerdy blog post. Or as we say in the UK, I am being an anorack. But I’ll declare that I am a fan of Elon Musk, of Tesla, and a media skeptic (all will

Make the most of social media: the difference between an audience and an individual

One of the numerous quotes attributed to Albert Einstein is: “Not everything that can be counted counts, and not everything that counts can be counted.” This is true in business, as it is in other areas of our lives. It
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Make the most of social media: the difference between an audience and an individual

One of the numerous quotes attributed to Albert Einstein is: “Not everything that can be counted counts, and not everything that counts can be counted.” This is true in business, as it is in other areas of our lives. It

We’ve been suckered! “there is no real difference between work and play – it’s all living” says Richard Branson

Richard Branson recently said “there is no real difference between work and play – it’s all living” How profoundly true this statement is. I spent yesterday speaking at the  excellent Business Leaders Group and the concept of where we work and
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China and Ethics Matter: Two Bottom Line lessons for Leaders Everywhere

Two headlines in the Business Report caught my eye this morning. The first had to do with China’s economic performance.  Later today I am flying to Guangzhou, China for a day’s work with London Business School on the Nestle Leadership

New ways of working – the revolution is still rumbling along

It was the early 1990s, and a new generation had started entering the world of work at just the time that personal computers were creating opportunities for significant change to the way the workplace functioned. Within just a few years,

Useless retail statistics for December – time for the measurers to join the 21st century

My heading doesn’t refer to bad UK retail results – I’m complaining about useless measurements and reporting. Management Today reported today on the Office for National Statistics’ (ONS) report on December retail sales last year. The headline shouted out: “Un-happy

Seth Godin: With great power comes great irresponsibility

Our team recently hosted some of UK clients at one of Seth Godin’s live events in London. We are big fans, and loved the evening. Today, Seth posted this short, but hard hitting and spot on analysis on his website.

Video: Disruptive changes in the travel industry

In October 2012, I spoke at the ACTE (Association of Corporate Travel Executives) Annual European Convention in Rome. The topic of my 45 minute keynote presentation was “Leading in a Changing World”, and I outlined three key reasons the world

Video: Disruptive changes in the travel industry

In October 2012, I spoke at the ACTE (Association of Corporate Travel Executives) Annual European Convention in Rome. The topic of my 45 minute keynote presentation was “Leading in a Changing World”, and I outlined three key reasons the world

In Conference: Thoughts on the future (and how to become a futurist)

Late last year, I was interviewed by Michael Jackson (“the other MJ”) for his radio show on Mix FM in Johannesburg. It has a half hour interview on future trends that included some reflections on the future of Africa (it’s

Nine 2012 stories that will change the world in 2013

Yesterday, the Common Dreams blog ran an excellent piece by Sarah van Gelder on nine key trends that started last year and will continue to impact the world this year. Most of these are disruptive forces, and chime well with

Nine 2012 stories that will change the world in 2013

Yesterday, the Common Dreams blog ran an excellent piece by Sarah van Gelder on nine key trends that started last year and will continue to impact the world this year. Most of these are disruptive forces, and chime well with
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If America was really serious about the economy, it would end the ‘war on terror’

I’ll be upfront: I hate war. These simple three words were etched in my mind forever as I stood in front of Gallery Room 3 at the open air memorial to Franklin D. Roosevelt in Washington, DC (see picture). In

Keys to creativity and successful organisational leadership in 2013

These are probably the two issues that will most affect your company’s value in the year ahead: creativity and leadership. You need to find where your company can grow, can improve and can enhance its value. And you need to

Our secret recipe: Playful AND Powerful

In this world flooded with data and information, we need to learn to repackage information to make it useful, accessible and influential. Peter Drucker is credited with the statement that we need to be both “playful and powerful”. If what

Your next CEO: insider or outsider? Filtered or not? (There is a right answer for you)

Ever since Jim Collins’ “Good to Great” came out a decade ago, it has been the received wisdom that the best CEOs are those that rise up through a corporation are better than outsiders who are parachuted in. But is

The Kids Aren’t Playing Around Anymore

For a few years now, our researchers at TomorrowToday have been predicting what Generation Y might do when they grow up. This generation was first dubbed “The Millennials” by Neil Howe and William Strauss (see this book, for example), and

The Kids Aren't Playing Around Anymore

For a few years now, our researchers at TomorrowToday have been predicting what Generation Y might do when they grow up. This generation was first dubbed “The Millennials” by Neil Howe and William Strauss (see this book, for example), and
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The Kids Aren’t Playing Around Anymore

For a few years now, our researchers at TomorrowToday have been predicting what Generation Y might do when they grow up. This generation was first dubbed “The Millennials” by Neil Howe and William Strauss (see this book, for example), and

VIDEO: Three new leadership skills

In this video, we outline a new ‘ABC’ of leadership: Adaptive Intelligence, a Balcony perspective and Conversations. These are three skills most leaders don’t have these days – and three skills they’d do well to cultivate.   For more on
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Fly Emirates: How an Airline gets it right in all but one thing

November. Dubai. Emirates business lounge. ‘Home’. I do a lot of flying. It comes with the territory and let me say right upfront, travel is not as glamorous as it is sometimes made out to be! Any frequent flyer will

A Trait of Smart Leaders: Seeing With Your Ears – Listening With Your Eyes

How do submarines ‘see’? Well, everyone knows that submarines ‘see’ by using ultrasound…essentially submarines see by hearing, by using their ‘ears’. So should leaders. Social intuition is the term used to describe the ability to spot and read clues around
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Do You Know the Enneagram?

If you do, then read on. If you don’t, read on too, for you will learn something about this ancient and profoundly accurate tool for understanding and engaging with the different ways in which people think, feel and intuitively ‘know’.

Why I Tweet

Yesterday marked my 10,000th tweet sent (bizarrely it was a tweet commenting on the fact that Penguin have finally joined the digital age and published my books on Kindle – 10,000 tweets, 4 years of asking, but now finally done!).
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Why I Tweet

Yesterday marked my 10,000th tweet sent (bizarrely it was a tweet commenting on the fact that Penguin have finally joined the digital age and published my books on Kindle – 10,000 tweets, 4 years of asking, but now finally done!).

Video: What we do, and what we’re seeing

A few months ago, one of our clients, a French bank, BNP Paribas had me speak at a series of internal events. To promote these, they did a video of my talking about what I do and the presentation I
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How My iPhone Can Help You?

I have the iPhone 4S and I recently installed the software upgrade iOS6. So this is some of what my phone can now do: Make phone calls Send SMS’s (which I can choose to write or dictate with a microphone)
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Technology allows us to communicate more effectively than ever. So why are things getting worse?

This Friday, we’re privileged to have a guest post from one of the world’s leading sales and communication experts, Andy Bounds. We’re big fans of his, and are enjoying getting to know him better. Best selling author, sought after speaker,

Why Apple introduced maps (before it was ready) and why it’s brilliant for us all

So, the iPhone 5 has been launched along with iOS 6, Apple’s latest operating system for its mobile devices. As always a few users have had hiccups upgrading, and Apple has already released a further update or two to deal

Why Apple introduced maps (before it was ready) and why it’s brilliant for us all

So, the iPhone 5 has been launched along with iOS 6, Apple’s latest operating system for its mobile devices. As always a few users have had hiccups upgrading, and Apple has already released a further update or two to deal

Humility in Leadership

Think Big, Act Small by Jason Jennings is a worthwhile read (Kindle edition here). He looks into what has made best performing companies (in the USA) sustain their ‘start-up spirit’. In the book Jennings offers some arresting insights based on

A Bountiful Summer of Business is Predicted

We’ve had the Summer of Sport and it was fantastic! Team GB excelled in the Olympics. Now, business leaders, prepare for the Summer of Business!  We are facing a period of hyper-growth and hyper-change. A once in a lifetime opportunity
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Be mindful not to pigeonhole Millennials

Whether you are marketing to Millennials, teaching them, managing, mentoring or working for one, be mindful that you do not make assumptions about them. They are a very interesting generation, full of contradiction and unexpected (often pleasant) surprises. On one

TomorrowToday TV: Vidcasts on future trends and disruptive change

In addition to our new Internet TV channel, powered by YourBusinessChannel, the TomorrowToday team continues to develop video-based resources. We’re committed to bringing you strategic insights that stimulate thought and conversation. Here are some of our most recent contributions: Dr
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Microsoft has a new logo – how much do you care?

I don’t think I can ever remember a brand or logo relaunch that didn’t feel a little bit like the company in question had way too much time on its hands and should have been doing something better with it
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Do you get Why? How millenial are you?

Here is a short check list: How much television do you watch? How often do you play video games? Do you wear a watch? Do you have a landline in your house (or just a cell phone)? Do you speak

11 Things Smart Leaders Know, Do and Live

Charlie Parker, a genius when it comes to the saxophone, once said, “Jazz comes from who you are, where you’ve been, what you’ve done. If you don’t live it, it won’t come out your horn.” Charlie was spot-on – at least
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Secrets to Success in a New World of Work: High Tech, High Touch, High Trust

The world we live and work in has become increasingly complex in the past two decades.  Rapid advances in technology, together with globalization and fast growth all combined to rewrite the rules of success, failure and organizational design.  The result

The Olympics as a Filtered Experience

Have you ever watched the Olympics on television outside your home country? The Olympics captivates every country on earth, especially the host nation where it is unexpectedly poignant, yet our experience of this global event is heavily filtered. Imagine a
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What do Generation Y want from their workspace?

Generation Y are unlikely ever to retire. They probably won’t be able to afford to, but also they probably won’t want to. As a generation they will enjoy work because they will work at things they enjoy. It is unlikely

Graeme Codrington public events in South Africa in August 2012

Dr Graeme Codrington will be speaking at the following public events in South Africa in August. Sign up now for any or all of them. Discounts for groups are available: 17 Aug in Cape Town: Succeeding in a new world

Some important company annual returns and what they’re saying about the world economy

It’s earnings reporting season in the USA right now, and some of the earnings being reported provide interesting insights into the way the recession in the US is interacting with other disruptive forces to change the world of work. Business

Disruptive Change – How to deal with it for future success [podcast]

Last Friday I was interviewed by Chris Cooper on his Voice America Business radio show. The show is now available in podcast format, for free. It’s an hour long, and a great conversation about how we deal with disruptive change

Banksters – the most recent crisis explained simply by The Economist

I’m a subscriber to The Economist. This week I am absolutely loving their cover on the banking crisis: “Banksters” is the one word title, with a wonderful image. This week has definitely been a bad one for banks, and Bob

Banksters – the most recent crisis explained simply by The Economist

I’m a subscriber to The Economist. This week I am absolutely loving their cover on the banking crisis: “Banksters” is the one word title, with a wonderful image. This week has definitely been a bad one for banks, and Bob

Management Today: Fortune-telling for business

Management Today, one of the top management publications in the UK, has picked up on some of our ideas about how you can get your teams to work differently and see into the future. Our head of Strategic Insights, Catherine

Management Today: Fortune-telling for business

Management Today, one of the top management publications in the UK, has picked up on some of our ideas about how you can get your teams to work differently and see into the future. Our head of Strategic Insights, Catherine

The Leader’s Role: To bring the future to life

I am often asked what it is TomorrowToday does. Some find the name intriguing or my title amusing (Director of Storytelling). “So what exactly does TomorrowToday do?” I am asked. My stock answer is, “we bring the future to life”.
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What we can learn about marketing, sales and branding to Gen Y from Justin Bieber

My colleague and business partner, Saffron Baggallay runs our training company out of our Johannesburg. She’s also our team’s resident “Gen Y” guru, and had these insights earlier this week: On 4 June 2012 Justin Bieber became the youngest person
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What we can learn about marketing, sales and branding to Gen Y from Justin Bieber

On 4 June 2012 Justin Bieber became the youngest person ever to appear on the cover of Forbes magazine. He has also been ranked as Forbes’s third most influential celebrity (based on his income and fame), after Jennifer Lopez and

Slideshare: There’s An App For That (for bankers and business people)

Last week I ran a workshop for a group of Swiss bankers, focussing on the future of banking and payments. It was based on research commissioned by our client. If you’re interested, please let me know (you can email me

Building successful teams is hard work

Everyone has their favourite Olympic event. For many it’s the 100m sprint as the fastest men on earth hurtle down that tiny corridor to victory and fame. But for me, amidst all of the individual events that characterise the Olympics,
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Visualising the retirement age crisis around the world

Most countries in the world are in the process of gradually pushing up their retirement age. France’s new President is doing the opposite right now, but that won’t last and the French will soon have to increase retirement age once again. There is
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Living Up To Expectations: Understanding Generational Expectations in the Workplace

Not only are expectations subject to personal nuances, they can be further understood by looking at broad generational values that underpin behaviour. Generational Theory as originally promoted by Howe and Strauss, two Yale and Harvard trained political economists, suggests that

Forecasts for the next 25 years

A few of our team are members of the World Futures Society, an association bringing together the world’s leading thinkers about future trends. One of the key resources produced by the WFS is a journal and a regular set of
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Still scrambling for energy solutions

Talking about the environment has perhaps fallen down the agenda since the Banking Crisis and Great Recession have changed many of our immediate needs and motivations somewhat.  The problems, of course, haven’t gone away and it remains vitally important for businesses
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How Important Are First Impressions?

We are all taught that first impressions are important; and that is because they are! When I train on this subject I talk about creating first and lasting impressions that differentiate you, because in a world where there is so

Wisdom and insights from Seth Godin

I am a huge fan of Seth Godin, and subscribe to his daily insights blog and emails. So many of his daily nuggets are pure gold, and I find myself wanting to share them (I do this through Twitter @workforcetrends
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Do no harm: why banks continue their agonising, slow death plunge

It seems too easy, and almost cliched these days, to bash the banks. And yet, astonishingly, just when you think you’ve heard the worst of it, some new piece of information comes to light that shows just how sick and
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A Woman’s World Beckons

Steve Pinker, Professor of Psychology at Harvard, famously wrote that ‘behavioural science is not for sissies’ and I agree. Although I wish somebody had alerted me to this fact before I embarked on a four-year long Sociology degree aged 19.
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A Woman's World Beckons

Steve Pinker, Professor of Psychology at Harvard, famously wrote that ‘behavioural science is not for sissies’ and I agree. Although I wish somebody had alerted me to this fact before I embarked on a four-year long Sociology degree aged 19.

TomorrowToday launches our own TV channel: TomorrowToday Business TV

In partnership with our business television friends at yourBusinessChannel, we’re pleased to bring you TomorrowToday TV. On this channel, we feature a selection of short video clips from business experts to get you thinking further about various aspects of the
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Secrets to Success in a New World of Work: High Tech, High Touch, High Trust

The world we live and work in has become increasingly complex in the past two decades. Rapid advances in technology, together with globalization and fast growth all combined to rewrite the rules of success, failure and organizational design. The result

Scott Thompson of Yahoo should resign – not for lying, though

Scott Thompson is the CEO of Yahoo, a position he has held since January, after moving from PayPal. An activist shareholder recently discovered that Scott has falsified his CV and bio, claiming to have a BA in Computer Science when

Scott Thompson of Yahoo should resign – not for lying, though

Scott Thompson is the CEO of Yahoo, a position he has held since January, after moving from PayPal. An activist shareholder recently discovered that Scott has falsified his CV and bio, claiming to have a BA in Computer Science when

The Communication Revolution

My colleague, Saffron Baggally, runs our training company in South Africa. She recently had some excellent insights on the information and communication revolution we’re living through. I know you’ll enjoy her thoughts: In the 21st century I think we are
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The Communication Revolution

In the 21st century I think we are all acutely aware of the significance of communication. It is all around us, in so many forms: face to face (both verbal and non-verbal or our body language), written, in various forms

How to attract Gen Y into engineering – a case study from MOL

I am sitting in a presentation by Gabor Varjasi, Head of Competency Development and Strategic HR at MOL Group. This is at Stamford Global‘s Talent for Tomorrow conference in Vienna. MOL have a similar problem to many companies around the

When advertising gets personal (and conversational and fun)… it can be brilliant

Updated on 25 April 2012. South Africa has a long history of clever TV advertising, with some outstanding brands and campaigns. Probably the stand out brand, though, is Nando’s, the chicken restaurant, who have a reputation for pushing the boundaries

When advertising gets personal (and conversational and fun)… it can be brilliant

Updated on 25 April 2012. South Africa has a long history of clever TV advertising, with some outstanding brands and campaigns. Probably the stand out brand, though, is Nando’s, the chicken restaurant, who have a reputation for pushing the boundaries

BRICS: The Building Blocks for the Future – and five things smart leaders understand!

It was Jim O’Neill, Chairman of Goldman Sachs Asset Management, who some 10 years ago, coined the acronym, ‘BRIC’ – a grouping of emerging economies namely, Brazil, Russia, India, and China. Then, in a more recent move in 2012, South
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Innovation and Technology in Banking

TomorrowToday’s Strategic Insights team is working on a new study of how banks are currently using “ebanking”, digital banking and social media. We’ve already found some great examples of how the world of banking and money is innovating – from

Leading Diversity: The Zoo versus The Wild

I was recently asked to write an article for the Switch and Shift leadership blog. I picked up a theme that has been a significant one for our team for many years. It is one that our new business partner,

Leading Diversity: The Zoo versus The Wild

I was recently asked to write an article for the Switch and Shift leadership blog. I picked up a theme that has been a significant one for our team for many years. It is one that our new business partner,

Business TV comes to TomorrowToday

Recently Cisco predicted that video will make up 90% of all internet traffic by 2013. Indeed watching video is the #1 web activity, followed by Facebook and then Internet banking. These are some of the reasons why we are excited

The Social Revolution: Embrace it… or face extinction

This blog is the first from a new contributor, Keith Holdt, Head of Global Sales at Swiss Post Solutions. Keith is a world leading expert on the digital revolution, and how digital data will transform the world of work. We’re
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Understanding the Social Agenda: what every leader needs to know about tomorrow

The Social Agenda will define the future of your company. It is that big, it is that important and it is that unavoidable! Let me explain what is the social agenda and why it is that important. The social agenda

Africa’s Chance to Leapfrog the West

A few weeks ago, a Ghanaian entrepreneur wrote an excellent article in the Harvard Business Review blogs about Africa’s potential. You can read the full article here, or an extract below: Africa’s Chance to Leapfrog the West HBR Blog Network,

Cloud service predictions – coming fast, coming soon

Recently, Graeme Codrington was asked to comment on how cloud computing services are changing the way we work. The journalist used their conversation to generate a number of press releases which can be seen below. Our overall message is quite
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What Sport Can Highlight for Conversations on Gender

One of the things I am interested in is why women seem (generally) to earn less than men for the same kinds of jobs in similar industries with relative standards of qualifications. I think whenever one asks questions around gender

New approaches to journalism in a digital, connected, social media world

There are many industries battling to come to terms with the new digital, connected, social media world we live in. Books, music, retail stores and agents of all kind spring to mind. And so do journalists. It’s not just that

Women take the fast track – and we’re part of the process

The FT yesterday ran a piece about a programme for the development of women leaders at Novartis. The programme was headed by Duke Corporate Education MD, Liz Mellon. The reason this article caught my eye, is that our workshops and

Reimagining Capitalism – as Principled, Patient, and Truly Social

Polly LaBarre has written an excellent and thought-provoking piece on the Harvard Business Review blog (thanks to Pete Laburn for alerting me to this). It is becoming increasingly clear that unfettered, free market capitalism is a discredited system. Communism was

One billion Chinese mobile phones

Today, 3 March 2012, marks the moment that the one billionth Chinese mobile phone contract is taken out. India are not far behind, with just about 900 million contracts. Together, these two countries account for one quarter of all mobile

The Revolution Starts Where? A presentation for the meetings industry

A few weeks ago, Graeme Codrington ran a workshop at EMEC2012, the conference for Meetings Professionals International (MPI) in Budapest. He was asked to speak on technologies that are going to shape the meetings industry in the next few years.

Insider Trading is legal for US Senators: unbelievable corruption at the heart of US government

At the heart of capitalism is a set of rules that govern how economies work – they make the whole system function. One of the pillars of capitalism is the understanding of an efficient market, which requires that everyone in

Watch a Fascinating Short Film On How Cities Will Drive Global Change in the Future

Cities are changing rapidly and they are going to have a greater influence on businesses in the future than even countries. Business leaders need to be understanding now what the implications are and what they need to be doing to

Too Big to Fail: The Need for Leaders to Remember

Imagine a workforce that takes initiative, accepts responsibility for their work, their learning and their company. Imagine an environment where there is energy, goodwill and a shared camaraderie. Image! Anybody who thinks that this isn’t desirable, who thinks this impossible,
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Future workplace: O2’s flexible working pilot ahead of Olympics

Businesses have not changed much over the past 100 years, the structures of work – including the office itself have remained stubbornly old fashioned, even though the nature of work has changed significantly. Most people today work in what is

Does your brand need to get a little more social?

We all know that social media is by no means new, however it’s astounding how many businesses have failed to recognise it as a powerful marketing tool. It’s changed the way brands and consumers communicate and is something companies can
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Am I am Actress or am I Real?

Have you ever been asked this question? (well, if you are a man you may have been asked if you are an actor). I was asked it yesterday morning and certainly it has got me thinking. Let me paint the
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What Having A Social Conscience Can Do For Your Brand

In January 2012 Wimpy decided to try a completely new type of advertising. They launched what they called their ‘Braille Burgers’ public relations campaign. What the campaign did was set out to write, in seseme seeds on the top of a

Nine trends defining the future world of work

  Increasing global integration: Due mainly to explosive growth in many emerging markets, the world will experience massive economic growth over the next thirty or so years. It is predicted that by 2050, global real purchasing power will quadruple. As BRIC and

Capitalism in Crisis

The FT has launched a provocative new series called Capitalism in Crisis. At TomorrowToday we’ve been pointing this out for the past ten years and helping leading companies find solutions. We are excited that the general mass media is at long
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Generation Why And All Their Potential

Every generation thinks that the one that comes after them are somehow going to ruin the planet, the business or the ‘system’ by causing chaos, disrupting the way things ‘have always been done’ and generally making everybody ‘who knows what’s
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Should Loyalty be Rewarded?

I wonder how many of you reading this blog have received benefits for your loyalty to a company or service? There are many loyalty programmes around today, some good and others pretty average. To me it seems such an easy
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Teaching Generation Why?

At the start of a new academic year in South Africa, I thought it would be a good idea to give teachers some things to think about for teaching Generation Why successfully. However, many of the observations can be applied

Graeme Codrington at IBM’s Social Business Debate

In December, I participated in a panel discussion hosted by Ogilvy and IBM in London’s Canary Wharf. The purpose of the panel discussion series is to promote the concept that IBM has termed, “Social Business”. This is not to be

Making the most of IM in your business

Our team in the UK have recently been involved in analysing the results of a new survey released earlier this week by Symantec. It focused on the issue of instant messaging, and discovered that although many people understand the benefits

Making the most of IM in your business

UK firms are missing out on the business benefits of Instant Messaging (IM) because of security concerns, according to research released yesterday by Symantec Corp. This is despite the fact that 75% of office workers who use IM for work

Is China the most capitalist government in the world?

A provocative question: Is China the most capitalist government in the world? I mean this in a very specific way. They are clearly not a democratic or open government, and they preside over the largest socialist system in the world.

Why people follow brands on social media – insights for social marketers

I was watching a video by one of Microsoft UK’s top digital marketing strategists (you can too, it’s available on YouTube, courtesy of Digital Surrey). In it, he shows research about why people follow brands on social media. It’s very
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Why people follow brands on social media – insights for social marketers

I was watching a video by one of Microsoft UK’s top digital marketing strategists (you can too, it’s available on YouTube, courtesy of Digital Surrey). In it, he shows research about why people follow brands on social media. It’s very

America in 2012 – an important, and scary year lies ahead

It was Abraham Lincoln who said, “America will never be destroyed from the outside. If we falter and lose our freedoms, it will be because we destroyed ourselves.” I am not one of the doomsayers about America’s future. I think
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A Call for Audacity!

“The world needs invention and daring now more than ever. Now is the time for audacity, not austerity.” This month’s HBR is spotlighting being happy and being audacious.  Why are we not exploiting the power of happiness and why are

Christmas card etiquette in a digital age

It used to be an art form. Sending Christmas cards, that is. You had to select just the right card to portray the right message: not too wintry if you’re southern hemisphere, not to secular if you’re religious (or vice

New Fracture Lines on the Middle East – commentary from Sir Jeremy Greenstock

Our friends and colleagues at Gatehouse Advisory Partners do constant analysis of the changing geopolitical landscape we live in. As ex-diplomats, they’re well connected and have deep insights not only into what is happening on the surface but also some
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It was well intended but…Understanding the Connection Economy

I recently got ‘an end of year wish you well’ kind of email, the type that we all experience at this time of year. The email subject title was, ‘Best Regards, Personal!!!!’ Such a title is sure to grab your
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The sharing spirit

One of Time Magazine’s “10 Ideas that Will Change the World”, Collaborative Consumption is a term first coined by Ray Algar back in 2007, in response to the explosive growth of Wikipedia, TripAdvisor, eBay and Dynamic Pricing.  Today, the term

Selling to Generation X: you must connect to their families – in their way!

One of the keys (not the only key, but a very important key) to advertising and selling to Generation X is to connect to their families. Gen X are the generation who were born and grew up in the 1970s
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Mind your Manners, Mind your Business

My son moved over to the USA this year and obviously embraced the norms and celebrated the new holidays with enthusiasm, Halloween and Thanksgiving being the most recent. I suppose like all holidays they can mean different things to different
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10 Leadership Lessons from Santa

Ho, Ho Ho…it’s that time of year again when the tinsel comes out, trees get decorated and dietary regimes along with turkeys get stuffed. The old guy with the impressive beard comes out from his reclusive lair to both delight
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The year in review

As you may or may not know TomorrowToday does not have a central office where we all trundle off to between 08h00 and 17h00 Monday to Friday. Let’s face it who does do that anymore? TomorrowToday has what we call
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Good to Great… to Gone!

Jim Collins got it wrong. Not totally wrong, but wrong enough that we need to be careful (as always) about who we listen to when designing companies for future success. Too often, leaders take a shortcut and blindly apply models

Strikes in the UK: ‘You promised! We demand! Our children will pay!’

This coming Wednesday, possible millions of public sector workers will go on strike for 24 hours to protest against changes in their pension provisions. Many will join marches around the country (quite a few will probably also go Christmas shopping,
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Using Social Media To Market Your Brand: The Ups and Downs

The Twittersphere is a buzz with comments on the tweets put out my @DurexSA last week, which at best were lame and thoughtless and at worst were incredibly insulting to both men and women; and all this on the eve

The Decoding of Contact Pages

You can’t call it a contact page if it’s not – what do I mean by this? So many businesses have an amazing website, which is appealing to the eye, interactive and easy to navigate, yet their contact us page

A Warning to Leaders: Turbulence is not the Danger

Flying into the small South African regional airport of Port Elizabeth recently I was reminded why it is I hold to the wisdom, ‘the bigger the plane the better’! As we were tossed around by the not-so-clear-air turbulence in the

Leadership in the New World of Work

One of the biggest challenges Leaders face is an understanding that the wisdom and leadership practice that has brought us to this point, is unlikely to get us to where it is we need to be in the future.  The
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Thoughts of a Mind-traveler

It is Thursday evening and I am tired. I have had a full-on week and it’s not even finished yet. I am sitting at Durban airport waiting for my flight back to Johannesburg. My blogging day at TomorrowToday is a
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Living Up To Expectations: Understanding Generational Expectations in the Workplace

Not only are expectations subject to personal nuances, they can be further understood by looking at broad generational values that underpin behaviour. Generational Theory as originally promoted by Howe and Strauss, two Yale and Harvard trained political economists, suggests that

The need for Social Reinvention

One of our colleagues in South Africa, Mike Saunders, is a leading expert in digital media and the emerging world of social business. To explain what he means by this, he wrote an excellent blog entry which we’re thrilled to
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What difference does one man (or woman) make?

Nelson Mandela, John F. Kennedy, Martin Luther King Jr., Malcolm X, Sir Winston Churchill, Margaret Thatcher, Franklin D. Roosevelt, Mahatma Gandhi, Hitler, Stalin, Queen Elizabeth I, Alexander the Great, Plato, Sophocles, Aristotle, Shaka Zulu, Napoleon III, Robert Mugabe, Saddam Hussein,
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Customer Service is Perception

Delivering a consistently good service shouldn’t be difficult after all it’s not rocket science. Yet one of the most common things I hear amongst peers and colleagues is just the opposite. Just yesterday a Masters student took her research to

Creating Shared Value is driving innovation and growth at GE

GE has had a string on successes implementing Creating Shared Value  and the following figures demonstrate GE commitment as well as the financial reward for pursuing a shared value strategy under the umbrella of Ecomagination: Over $18 billion on revenues were
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A brief primer on #occupy and the 99% – what’s going on, and why it matters

I am sure you’ve been following the news of protests around the world. The OccupyWallStreet protest that started a few weeks ago spread this past weekend to other capitals with protestors clashing with police in places such as London and
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What horses can teach us about ourselves; and how we can apply this at work

I am a horsey person; and I come from a long line of horsey people. I ride as often as I can; and each time that I do I am inspired and amazed at the magnificence and humility of my

Let’s build a better world: Clem Sunter the futurist on Karl Marx the visionary

A few weeks ago, Clem Sunter, South Africa’s most well known scenario planner, wrote a very interesting article for News24. It got me thinking, and I have come back to it again and again, so thought I’d share it with
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What I learnt from Steve Jobs’ life and death

The passing of Steve Jobs will no doubt bring a deserved flurry of eulogies over the next few days and weeks. He will be remembered by history as one of the architects of a new age, and I feel it

Facebook highlights the new generation gap

Lucy Kellaway, a columnist in the Financial Times, wrote a brilliant piece some time ago about how older generations engage with social media, and why the battle to understand the value of Facebook. I think she has hit the nail
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Better events – for Generation Y

I spend two or three days a week at conferences and formal, large group meetings. And it’s ever more obvious that this part of our business lives is out of date. Most of this is because events and conferences are
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Innovation and the Future Workforce: key trends for the decade ahead

We are currently living in an era of unprecedented change. It’s not just that technology has speeded up business cycles, or connected us into a pulsing 24-7 never-stop global community. It’s not even that stakeholders require instant responses in the
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The best way I know of to connect in a connection economy.

I spent from 8 in the morning until 6 in the evening every day last week wallowing and delighting in an incredibly inspiring workshop on coaching using the Enneagram. For those of you who are not yet familiar with the
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How Beer Can Offer Insights into Gender Difference

Saffron Baggallay is head of our South African TomorrowToday Training company. She has great insights into the new world of work, and has written this very interesting piece on women and the beer market. It reminded me of how important
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The “C” in the new business SCRIPT stands for Collaboration

This article is third in a series of seven articles that TomorrowToday International Partner Dean van Leeuwen is writing for Motivated Magazine and; is based on our latest presentation and framework SCRIPTing your Future. For more information on booking one of
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TomorrowToday has an Infographic

I’m not sure there can be anyone left on the planet who hasn’t been exposed to an infographic? Wikipedia describes them as: Information graphics or infographics are graphic visual representations of information, data or knowledge. These graphics present complex information

Noam Chomsky reflects on 9/11, a decade later and America’s Imperial Mentality

Noam Chomsky is one of my favourite thinkers and commentators on geopolitical issues. As we remember the events of 9/11 2001 a decade on, he has turned his formidable focus onto how 9/11 changed the world and America’s position in
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How the World Has Changed…

I am sitting in Hackney, London, writing this Blog, two days before it shall be published. Why, because on Friday when you read this I shall be on an airplane flying somewhere between Dublin, Amsterdam or Johannesburg (yup that’s my
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Global Leadership Principles from which to Lead: learning from the Asia Pacific Leadership Program

For the past 10 years I have had the privilege to be part of the teaching facility of the Asia Pacific Leadership Program (APLP) based at the East West Center in Hawaii. And yes, Hawaii is not too shabby a
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Why Emotional Intelligence (EI) is an imperative for giving and receiving feedback in the New World Of Work.

“Criticism is something you can easily avoid by saying nothing, doing nothing, and being nothing.” ~Aristotle Unfortunately none of us can afford to say nothing, do nothing; and be nothing, which is why we need to learn to manage our
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Generations in Brazil

Over the past six years, since I published “Mind the Gap”, the best selling book about different generations (buy it at Amazon.co.uk, Amazon.com or Kalahari), my team and I have been able to speak on the topic all around the
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How to Liberate America from Wall Street Rule

David Korten is an amazing thinker. His book, “The Great Turning” (Amazon.co.uk or Amazon.com) is a remarkable vision of where we find ourselves in history, and what we should be doing in the next century. He, and a whole team

How to Liberate America from Wall Street Rule

David Korten is an amazing thinker. His book, “The Great Turning” (Amazon.co.uk or Amazon.com) is a remarkable vision of where we find ourselves in history, and what we should be doing in the next century. He, and a whole team

The new network of emerging markets

We all know that emerging markets are important for any company wanting to develop a global footprint and grow internationally. But what might be less apparent is that emerging markets are not just waiting around for the titans of the

Nostalgia: a key to creating great customer experiences

Maybe it’s because the Baby Boomers have started to turn 65, or maybe it’s because we are living in an historical epoch where we expect things to just keep changing. Whatever is causing it, nostalgia is as big as it
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A Person Who Listens to Horses Can Talk to People

In an age where we have to be able to talk to people; and all sorts of people, my feeling is that we can learn a lot from horses. Most people find them intimidating, because of their physical strength, but
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Why ignore Africa when looking at emerging market telecoms?

Euromonitor International, a research company recently released a study into Internet access and usage in emerging markets from 2011 to 2020. They focused their attentions on 25 countries, which include only one sub-Saharan African country: South Africa. (See the image
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Why People Over 45 Need Mentoring

In a world that has seriously changed and is continuing to change at an exponential rate, lots of ‘unthinkables’ become normal everyday. One of the biggest shifts in social behaviour over the last 30 to 50 years has been this

What type of society stops valuing teachers?

I come from a family of teachers. My sister, a few cousins and some uncles and aunts are all teachers. An uncle, an aunt, a cousin and my father have all been head teachers. An aunt founded a school. My

Why the entire world economy is about to change

A few weeks ago, Business Insider ran an excellent article/slideshow sharing insights from a report by Societe General entitled “A new world order, When demand overtakes supply” (Exec summary here). The point of the report is simple: we’re nearing the

How Generation Y copes with death

No parent should outlive their child. And, yet, tragically this happens so often. Just last week, some old family friends’ young, 20-something son, was knocked over and killed by a car in a hit and run accident. The death of

How Generation Y copes with death

No parent should outlive their child. And, yet, tragically this happens so often. Just last week, some old family friends’ young, 20-something son, was knocked over and killed by a car in a hit and run accident. The death of

Workforce trend 2012: Interim and contingent workers

The use of interim managers has been growing throughout the recession. The reasons for this are from both the supply and demand side. Companies realise that in an increasingly complex world in which they operate they need specialist, experienced and

Workforce trend 2012: Interim and contingent workers

The use of interim managers has been growing throughout the recession. The reasons for this are from both the supply and demand side. Companies realise that in an increasingly complex world in which they operate they need specialist, experienced and
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When a bank has an app and you don’t, you gotta know you behind the curve

Last week First National Bank (FNB) launched smartphone apps for iOS, Android and Blackberry. This first bank in South Africa to do so. Kobus Elhers had this to say on BWTH: Technologically FNB really has no equal in the South African banking space. They
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When a bank has an app and you don't, you gotta know you behind the curve

Last week First National Bank (FNB) launched smartphone apps for iOS, Android and Blackberry. This first bank in South Africa to do so. Kobus Elhers had this to say on BWTH: Technologically FNB really has no equal in the South African banking space. They
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Gladwell, Cobain, Winehouse, birth, death and 27

If you’ve read Malcolm Gladwell’s book Outliers, then you’re probably familiar with one of the ideas he suggests around being born in a certain era, a certain generation, or even a certain month. When you’re born counts, says Gladwell. Some
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Gladwell, Cobain, Winehouse, birth, death and 27

If you’ve read Malcolm Gladwell’s book Outliers, then you’re probably familiar with one of the ideas he suggests around being born in a certain era, a certain generation, or even a certain month. When you’re born counts, says Gladwell. Some

What the 21st century needs

In 1943, the Chairman of IBM, Thomas Watson said, ‘I think there is a world market for maybe 5 computers.’ Thomas Watson was wrong. He wouldn’t recognize the world as it is today. Trade liberalization, globalization, advances in technology, the
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To Shape or be Shaped!

I am profoundly struck by the urgency for us to elevate our mindfulness. Regardless of what you do or what your interests are, we all need unimaginable clarity. If we allow technology to understand how our minds work better than
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My very own personal ‘Barrie Bramley infographic’

Infographics in my opinion are items that fall under the category ‘things we should have been using to present data 400 years ago’. How my world of education would have been different if I’d had more of them to study
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My very own personal 'Barrie Bramley infographic'

Infographics in my opinion are items that fall under the category ‘things we should have been using to present data 400 years ago’. How my world of education would have been different if I’d had more of them to study
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Happy Birthday Madiba – 93 years old today

Today is Nelson Mandela’s Birthday. 93 years old. The only person that the United Nations has dedicated a day to. 18 July is known as Nelson Mandela International Day. How does one even begin to reflect on who he is,
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My Public Apology to Chris Anderson

This is a formal and public apology to Chris Anderson. Chris has a sense of humour, and I got caught out. Chris is one of the main drivers behind TED, and he’s also a co-author of The Email Charter. A week or

What women want – The future of leadership

A few years ago, I reflected on an article in the February 2004 fast Company magazine about why women have not rushed into the top bosses positions. In the last few years, that reflection has not changed. Women still have

Kaiser Chiefs new album takes a step up in social business

UK Indie Rock band, The Kaiser Chiefs, have taken a step up in the social business world with their latest album, The Future is Medieval. They’ve made twenty tracks available to their fans. You listen to the tracks and select

Kaiser Chiefs new album takes a step up in social business

UK Indie Rock band, The Kaiser Chiefs, have taken a step up in the social business world with their latest album, The Future is Medieval. They’ve made twenty tracks available to their fans. You listen to the tracks and select

A recovery can’t fix everything that’s broken

In a recent Harvard Business Review blog, Umair Haque (author of The New Capitalist Manifesto: Building a Disruptively Better Business – buy it at Amazon.co.uk, Amazon.com or Kalahari.net) wrote a provocative piece. I agree with his underlying premise: the economy
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Rethinking Capitalism – paring profits with purpose

Michael Porter, the Harvard Business School strategy guru says that strategies of the future will be led by companies that serve communities and understand the deep underlying needs of the communities that buy their products. Coined Creating Shared Value (CSV)

Seth Godin on the free-gap

In his daily blog entry today, Seth Godin provides an amazingly insightful analysis of what he calls the “free-gap”. Many of us who produce intellectual capital for a living (authors, speakers, consultants, but also musicians, artists and the like) battle

Seth Godin on the free-gap

In his daily blog entry today, Seth Godin provides an amazingly insightful analysis of what he calls the “free-gap”. Many of us who produce intellectual capital for a living (authors, speakers, consultants, but also musicians, artists and the like) battle
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Technology’s influence on our performance in the new world of work – part 1

The illiterate if the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn Alvin Toffler I think Toffler’s words are insightful and profound; and I agree with him. According to
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Technology's influence on our performance in the new world of work – part 1

The illiterate if the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn Alvin Toffler I think Toffler’s words are insightful and profound; and I agree with him. According to

Focus on experience – Five new scripts for competing in a world turned upside down

Script 4… The recent recession and financial crisis has been more than just an economic downturn, but a tipping point between the old and the new world of work. There is no going back and different times require a different

Cultivate Communities – Five new scripts for competing in a world turned upside down

Script 3… The recent recession and financial crisis has been more than just an economic downturn, but a tipping point between the old and the new world of work. There is no going back and different times require a different
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The New World of Work – What does it look like?

The New World of Work. You can’t go a week reading this Blog without reading the phrase once, twice and even thirty seven times. It’s what we do at TomorrowToday. It’s what we’re about. We eat, read, sleep and do

Top tips for mentoring the next generation of talent

In tough times, people matter. Ensuring your staff are passionate and focused is a critical leadership task right now. One of the most effective techniques for motivating your younger staff in particular is to provide ongoing development for them, especially
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Africa in the world: Corruption is not just a developing world issue

At the moment, I am engaged in some significant research that will hopefully turn into a book and presentation sometime mid 2012. I am looking at the potential of sub Saharan Africa in the next two decades, and identifying the

Social buying takes flight… literally

A fantastic story in the FastCompany ezine today illustrates the tremendous potential of social buying. Groupon has already proved that using the power of the Internet to connect people with similar goals and desires together makes business sense. The company

Social buying takes flight… literally

A fantastic story in the FastCompany ezine today illustrates the tremendous potential of social buying. Groupon has already proved that using the power of the Internet to connect people with similar goals and desires together makes business sense. The company
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Here There Be Dragons – HC SVNT DRACONES (#TBD)

HC SVNT DRACONES (hic sunt dracones) translated as Here are dragons, is part of the legend that early sailors would mark their maps with this latin phrase to indicate unexplored or dangerous territory. Roman and Medieval map makers used HIC SVNT

Facebook – of all companies – should know better

We say it over and over again on this blog and in our presentations and workshops: we are living in a new era of ultra transparency. You can’t get away with things, you can’t hide information, you can’t fool your

Facebook – of all companies – should know better

We say it over and over again on this blog and in our presentations and workshops: we are living in a new era of ultra transparency. You can’t get away with things, you can’t hide information, you can’t fool your
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One last word on Hyundai

For those of you who read my Blog post at www.tomorrowtoday.co.za written on the 22 April on customer service, which referred specifically to my experience buying an ix35 from Hyundai, I thought I would provide you with an update three

The Future of the Organisation: A Compelling Vision

In their book, The Individualized Corporation[1], Sumantra Ghoshal[2]and ChristopherA. Bartlett[3] (Random House, 2000) (Buy it at Amazon.co.uk or Amazon.com) present an alternative view of what the future of the organisation might be. Their intent is not to provide a detailed
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What will be funny in Egypt? A Leadership Lesson

What will be funny in Egypt? Well right now, not much perhaps but this question isn’t connected to current events unravelling in that part of the world. Rather, it is a guiding question that underpinned the making of the Mr
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Which countries the young and the educated want to go

Here’s a great InfoGraphic from Good, around some research done by Gallup that tracks the movement of young people with and without education.It raises some important questions for countries included in the study, and for those that aren’t. In a

Professional speakers: How to get a speaker agent to book you more

One of the questions I am often asked is: “How do I get speaker agents to book me more?” I am asked this because I have a good relationship with many speaker agents and bureaus, and have had these relationships
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All little girls grow up dreaming they will marry their prince

One little girl got to grow up and marry her prince who is also a real Prince. That little girls name is Catherine Elizabeth Middleton. I think Prince William and Kate’s (as she is affectionately known by the global media)
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Why the world wants (sub Saharan) Africa’s oil

In his 2007 book, Untapped: The Scramble for Africa’s Oil (buy from Amazon.co.uk or Kalahari.net), John Ghazvinian suggested that there were at least six reasons why Africa’s oil is really “good” oil. Of course, any oil is good oil these
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The connection economy made real by connected consumers

For nearly a decade the TomorrowToday team has been predicting the emergence of a “connection economy”. An economic era driven by the interconnectedness of entities (as opposed to being powered by the entities themselves). The most obvious realisation of this

Seth Godin on what’s changing now – and the opportunity it presents

Seth Godin’s blog today provides a great insight into what it will take to be successful in the new world of work. It’s well worth reading. And then writing a note to yourself… where do you want to to be?
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What’s happened to customer service and what is a good customer experience

Last Friday I became the proud owner of a Hyundai ix35, which was very exciting; and I am absolutely LOVING the car. I therefore cannot fault Hyundai on their product and I want to make it abundantly clear that my
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What's happened to customer service and what is a good customer experience

Last Friday I became the proud owner of a Hyundai ix35, which was very exciting; and I am absolutely LOVING the car. I therefore cannot fault Hyundai on their product and I want to make it abundantly clear that my

TIDES of Change – The five disruptive forces changing every business today

The world is entering a very exciting period in history with predictions of unprecedented economic growth.  Here are some headline predictions of the brave new world we are hurtling towards The global population growth, is decelerating, however, it will still

You can’t buy social media hype, and you can’t have it now either

I read Seth Godin’s blog religiously. His short and insightful take on the world is a tonic in my day. Every now and again he hits the nail so firmly on the head that I come back to his insight

What’s wrong (and right) with “best company to work for” lists

I have never been a big fan of “best company to work for” lists. They exist in many countries, and are normally sponsored by a high profile entity (Fortune magazine in the US, The Sunday Times in the UK and

Disruptive business models – look east

I recently got back from a business trip to Singapore, where I spoke about the TIDES of Change – five disruptive forces changing businesses and industries across the globe at the Sea Asia conference. Two things amazed me while I

From customer service to customer experience

In July of 2010 I decided I was old enough to buy my first grown-up car. I began by thinking though what my lifestyle was like; and therefore what car I might need. I considered that I lived along a
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This for that – the effect of technology and virtual distance.

We are now living in a world where distance and time apart from our loved 
ones is not as challenging as it used to be. Through the use of technology,
 we are not only able to speak to our loved
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Green is the New Black: why sustainable business should be on everyone’s agenda

Business leaders know the importance of being “green” these days, and almost every company is doing something about it.  But too many think of sustainability as a “nice to have”, leaving it mainly to a PR effort by a corporate
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How much time do you spend on Social Media? Probably not enough!

How much time spent on your social media space is enough, too much or not enough? It’s the magic million dollar question, if there even is such a number. Certainly it helps to assess whether you even can do it

Just tweet

We blogged about the Twitter Blanket Drive yesterday and it’s made me think about the sheer power that Social Media has for charities and NGO’s. We’ve all heard of the power of social media for business, how it’s the next,
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SA’s biggest TwitterThon is starting it’s engines again #TBD

I run the risk of a misleading title here? I’m happy to be corrected. I’m not sure if it’s the biggest? It’s certainly the biggest I’m aware of. And I base that on the number of Tweeps that got involved
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Making Profit with Purpose for a Better Customer Experience

This podcast is expanding on our previous discussion on Customer Experience Driving Profits with Purpose. We need to continue to examine the impact the creating shared value movement offers those of us that are helping shape customer experience transformations.  One

Cities of the future

Urbanisation will be a massive demographic and powerful trends over the next decade. The world population growth is decreasing but it is still going to peak at around 9 billion people by 2050. In that time our cities will double

Exploitation of Natural Resources

Pete Laburn, one of this blog’s contributors and an associate of TomorrowToday, is one of the clearest thinkers on strategy we know. He’s developing a new talk on the key issues facing the world and business leaders today, and what
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A David v Goliath lesson from The Cloud (@BantamLive and @ConstantContact)

My colleague, Graeme Codrington, beat me to the punch with his post last week (Incomprehensible business decisions that alienate customers) about Constant Contact and their decision to put Bantam Live on ice for a period of time (a long period of time) while
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Hello to the new boy (and girl) network

How do the new boy (and girl) networks coexist beside the old boy network that has historically existed and flourished for so long? This question is especially relevant in South Africa, which is an emerging economy and transitional society. I

Making the most of social media for your business

Most companies now accept that they need some form of social media presence. Web 2.0 technologies are more than passing fads or teenage toys and there are some very real business benefits for engaging in this space. But very few

Wall Street: Aiding the Economic Recovery, or Strangling It?

The latest TIME magazine carried an interesting and thought-provoking piece about how the best and brightest of America’s scientific minds (mathematicians, engineers, scientists, and the like) have been lured to the world of banking. It also makes the point that
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Personal Mail from CEO of LinkedIn to me

It was all over the new last week. LinkedIn hit 100 million users (the majority of whom sit outside of the US). As part of that milestone achievement, the CEO of LinkedIn (Reid Hoffman) sent a personal(ised) mail to the

Introducing the ‘Tides of Change’ one day workshop

I was recently asked by a chairman of the Institute for Management Studies to do a 20 minute video introduction to my one day programme that I run for them. This is the ‘Tides of Change’ programme that looks at

The next big things: The top boom countries and cities of the next few decades

Citi Bank recently released a report on the global economy and their projections of growth potential. I was interested in their thoughts on the which regions of the world would experience the fastest – and most sustained – growth over

Breaking through the noise – How to get real value out of using Twitter

Happy Birthday Twitter! On the 21st March Twitter turned five. Who would have imagined that a simple 140 character social media micro blogging site would have such a massive impact. Today over 200 million people have twitter accounts. Social media
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Social Business: Just Another Oxymoron or the Future of Business?

I have always enjoyed the often subtle and inherent humour embedded in an oxymoron, a term which could be described as two contradictory words that find themselves as unlikely bedfellows. Several immediately come to mind: plastic glasses, jumbo shrimp, airline

Eight trends shaping the future of Asia

Bank of America Merrill Lynch recently published a report outlining eight trends that will shape the future of Asia in the next decade. I read about it on Business Insider – and they provided no link to the report itself.

GeoPolitical Energy Update – Comms In Motion series

We have been working hard with a number of our business partners and contributors to develop a new offering for our clients. We’re calling it CommsInMotion. The concept is simple: on a monthly basis we seek out important and relevant
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Popsters versus Hispters: the Millennial divide

As sub-cultures pose a potentially serious threat to the long-term survival of traditional culture (along with cultural imperialism, immigration, the loss of language and various other global phenomenons) it is important to consider the growing divide that is, well, growing

Sharing our lives – in pictures and videos – there’s an app for that

Today saw the release of another new iPhone app. I wouldn’t normally comment on such a thing, but this one has captured my imagination, and seems to take collaboration / crowdsourcing to a whole new level. It certainly is a

Sharing our lives – in pictures and videos – there's an app for that

Today saw the release of another new iPhone app. I wouldn’t normally comment on such a thing, but this one has captured my imagination, and seems to take collaboration / crowdsourcing to a whole new level. It certainly is a

Sharing our lives – in pictures and videos – there’s an app for that

Today saw the release of another new iPhone app. I wouldn’t normally comment on such a thing, but this one has captured my imagination, and seems to take collaboration / crowdsourcing to a whole new level. It certainly is a

Apocalypse Now? Or Media Meltdown?

I have deliberately not followed the news much over the past few days. Not because I don’t care what is happening in Libya or Japan, but because the 24 hour news channels do not seem to be able to provide

Pete Laburn on Global Trends: The Road to 9 Billion

This is the first of a series of posts syndicated from Pete Laburn’s website, in which Pete discusses what he believes to be the important global trends occurring in the world right now. This series will form part of a
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Fundamentally Changing the Shape of Education – Khan Academy

Ever since I heard about Sal Khan I’ve been wanting to write about him and his organisation, The Khan Academy. Until recently he was a Hedge Fund Trader, and packed that in to run a non-profit organisation using YouTube to
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Customer Experience Driving Purpose and Profits

While I celebrate that Customer Experience is Gaining Momentum, I believe that the intention and perception of the majority of those participating in this movement remains outdated and needs to be addressed in order to sustain and harness the untapped
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What we can learn about Millennial Kids from Justin Bieber

If you are over 30 and battling to understand the mind set of your pre-teen child, or post-teen employees, then I strongly suggest you check yourself in to your local cinema for a couple of hours and watch ‘Never Say
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Online Sales Leads: Best be Quick!

In a recent HBR there was an interesting article titled ‘The Short Life of Online Sales’ by authors Oldroyd, McElheran and Elkington in which they research online sales effectiveness. Their findings? Most companies are simply not quick enough. Increasingly various
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A day in the life of this ‘human aggregator’

I’m often asked by people how I integrate all the feeds, apps and social media platforms that I do into my world? I don’t think I’m that unique, when I look at others I ‘stalk’ online, but I suppose I

The Meaning of the 21st Century

One of the most important books I have read in the last year is James Martin’s “The Meaning of the 21st Century” (Buy it at Amazon or Kalahari). The subtitle explains: The Megaproblems of the 21st Century. You can hear

Conflict Transformation

This is from our archives – oldie, but goodie. Inc magazine (August 2005) had a short piece on conflict in the workplace, and a consultant that goes beyond conflict “management” and “resolution” to conflict transformation. Read the full article on
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Seven revolutions that will shape the world by 2025

The Seven Revolutions Initiative is a project at the Center for Strategic and International Studies (CSIS) to identify and analyze the key policy challenges that policymakers, business figures, and other leaders will face out to the year 2025. It is
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TAG Reader will revolutionise our ability to seamlessly connect real life with the digital world

Most of us will have seen an advert, a TV programme or read an article with a web address which we wanted to visit, but then forgot the web address or just never got around to it because we are
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Time changes our perception of what gender, gender roles and gender identity means.

I came across an article entitled Are Women the New Men? which prompted some interesting questions for me in a time of constant and rapid change.  I believe both men and women are becoming more conscious of their gender identity;

Heroic Leadership – A Summary

This post was first published on Pete Laburn’s blog in Feb 2011 After living for seven years as a Jesuit seminarian, practicing vows of poverty, chastity and obedience to the Jesuit general in Rome, Chris Lowney was transformed into a

What’s the social media fuss all about?

People are seeking friendships. There is no denying that the explosion of social media websites like Facebook, Linkedin and Twitter represent our insatiable appetite for connecting with people and even companies. The driving force behind the social media explosion is
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6 Most Brilliant Leadership Strategies

Last month Geoffrey James provided me with the rare honour of guest posting my 5 Most Dimwitted Leadership Strategies on BNET’s Sales Machine.  Geoffrey is a prolific writer with a highly provocative and cynical nature reflected in his outspoken readers. 

Africa’s mineral wealth – The most important development opportunity of the next two decades

Originally published on our South African company blog in August 2010, and updated here in March 2011 One of my personal passions is trying to work out how developing countries, especially in my home continent of Africa, can help their

An interview on the Internet of Things

A journalist recently interviewed me on the topic of “the Internet of Things” (IoT). I thought you might be interested in some of the questions and answers. The IoT is definitely going to be one of the biggest trends in
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FaceBook’s fastest growing continent is Africa

MemeBurn is one of my regular ‘watering holes’ for information I find interesting. They featured a post today detailing Africa’s rise on FaceBook (Africa is the fastest growing Facebook continent)   Last year I posted ‘FaceBook’s new Mobile Site’ which
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FaceBook's fastest growing continent is Africa

MemeBurn is one of my regular ‘watering holes’ for information I find interesting. They featured a post today detailing Africa’s rise on FaceBook (Africa is the fastest growing Facebook continent)   Last year I posted ‘FaceBook’s new Mobile Site’ which

5 Minds for the Future – A Summary

This post was first published on Pete Laburn’s blog in Feb 2011 In his book, ‘5 Minds for the Future’ (buy it now at Amazon.co.uk and Kalahari.net) Howard Gardner concerns himself with the kinds of minds that people will need

How to prepare for the Connected Generation’s transformation of the consumer and business landscape

One of the questions I’m often asked is “what comes after Generation X & Y” Well thankfully it’s not Generation Z (Although there are references to a “Z” generation) it’s GENERATION C. A generation of people who have grown up
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Where is the line between media and reality?

I read an article this week, ‘At 50, Ken is Sexy Again‘, from Time. It reminded me of my fascination with Barbie since I was at university doing gender studies. As a child I wanted a Barbie and thought of

Battling cultural imperialism (a critical issue in the new world of work)

I was both amused and amazed to see this tweet a day or so ago: When will China become civilised? Chinese court confirms sentence on US man http://www.bbc.co.uk/news/world-asia-pacific-12502111 The news report referred to is about a Chinese-born American citizen, Xue

Battling cultural imperialism (a critical issue in the new world of work)

I was both amused and amazed to see this tweet a day or so ago: When will China become civilised? Chinese court confirms sentence on US man http://www.bbc.co.uk/news/world-asia-pacific-12502111 The news report referred to is about a Chinese-born American citizen, Xue
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Cross-Fertilizing Ideas in a Fact Based World View

I’m becoming obsessed with cross-fertilizing brilliant ideas.  There are so many clever ideas, concepts, solutions and people in our magnificent world but on their own they seem to yield very little impact.  In order to solve the complex, persistent problems

Having fun with everyone in the 21st century

I often hear (mainly older) people lament the lack of community evident in today’s young people. “My teenage daughter never seems to speak to any of her friends” is a common example of the complaint. It’s a misunderstanding of the

Having fun with everyone in the 21st century

I often hear (mainly older) people lament the lack of community evident in today’s young people. “My teenage daughter never seems to speak to any of her friends” is a common example of the complaint. It’s a misunderstanding of the
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The importance of balance

I was sitting in a coffee shop staring out over the ocean in a windy Cape Town reflecting on a debate I had just with a client about the significance of blue chip companies having to accommodate change in order

Consultant bashing

You can see when a business journalist is having a slow news week – they whip out one of their ‘hardy annuals’ and use their column to bang on about a mildly controversial subject. Today’s Financial Times ‘Business Life’ page
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What will today’s children do for work in 2022?

Recently I was invited onto 702 to be interviewed by Redi Tlhabi on her show. The subject of conversation, as per this post’s title was what today’s children might be doing in 2022 for work. The show was recorded under
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What will today's children do for work in 2022?

Recently I was invited onto 702 to be interviewed by Redi Tlhabi on her show. The subject of conversation, as per this post’s title was what today’s children might be doing in 2022 for work. The show was recorded under

Ride the Tides: Five disruptive forces shaping the future of the speaking industry

I am one of the co-founders of TomorrowToday, an international strategy consulting company. We track the trends that are shaping the new world of work, and help our clients understand the strategic implications for their people: leadership, teams, talent, customers,
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Resilience: Why It Is Important & How to Develop It

Any leader if asked whether or not he / she would like to have a resilient company or organization, is unlikely to give any answer other than an emphatic, “Of course I do”.  And whilst resilience is something ‘hoped for’
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It’s difficult to make money legitimately when you’re a pirate at heart

Time posted a fabulous article over the weekend, ‘The Men Who Stole the World‘. A long-ish read (4 pages) by internet reading standards, but well worth the energy and focus required to concentrated on one thing for the amount of
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It's difficult to make money legitimately when you're a pirate at heart

Time posted a fabulous article over the weekend, ‘The Men Who Stole the World‘. A long-ish read (4 pages) by internet reading standards, but well worth the energy and focus required to concentrated on one thing for the amount of

Adaptive Market Hypothesis

The generally accepted “truth” in the capitalist business world has been that “the market will decide”. The mythical market apparently is always right, always rational, and can always be trusted. The last two years of crash have put a real

Is AI driving the future of the stock market?

The Artificial Intelligence revolution is taking a new turn. Rather than trying to get machines to emulate people, today’s AI researchers are devising a new raft of technologies that are decidedly not modelled on human intelligence. Normally when we think

Space Junk – a very real future problem

A growing problem is pollution in space. Not only is the junk itself an issue – even more concerning is that no-one seems to want to clean it up, and no-one is taking responsibility for it. This could have catastropic

Three key future trends in retail

I was asked to contribute to an article on the future of retail. My task was to think of the three key issues retailers should be thinking about for 3 to 5 years time. Here’s what I submitted. But what

25 Trends That Will Change the Way You Do Business

This is a post that my colleague Graeme Codrington @workforcetrends wrote on our sister blog site in 2007. I was searching for some information and found this an interesting read. Even though it was written over three years ago and

China is going green

I am very confident in my prediction that China will be considered to be the greenest nation in the world by the end of this decade. Too often, the “middle kingdom” is seen as a smoky dragon, intent on industrial

Making Change Happen, and Making It Stick

Strategy+Business from Booz & Co is one of my favourite newsletters and websites. They recently published an excellent article on how to manage change in turbulent times – read it at their site or an extract below. Making Change Happen,

What you might have missed over the holidays

While most people were away on holidays, the TomorrowToday team was busy blogging – throughout the Christmas and New Year holidays, we continued to scan the new world of work for news, reviews and signs of change. We can’t help

Award winning Middle Eastern conference organiser

The Otherways International Research and Consultants Association is a French-based organisation focused on supporting and recognising small and medium sized businesses in Europe and the Middle East (the also have offices in Bahrain). They have annual awards that recognise achievements

UK’s Bribery Act and taking the moral high ground

This past week, the UK government said that they were putting on hold the introduction of the UK Bribery Act, which would make it illegal for UK companies to offer bribes when dealing with foreign companies. The Act was due

What is really happening in the US?

This post is syndicated from blog contributor, Sir Jeremy Greenstock of Gatehouse Advisory Partners We have become so used to regarding the United States as the world’s primary democratic, industrial and military power that it is hard for optimists not

Detailed BUSINESS benefits of leveraging social media

The Mckinsey Quarterly has completed research on the measurable business benefits that companies are getting from leveraging social media and web 2.0, documented in the article The rise of the networked enterprise: Web 2.0 finds its payday This is a

Book Summary: From Strategy to Execution

I was recently sent a summary of a 2008 book, “From Strategy to Execution: Turning Accelerated Global Change into Opportunity” by Daniel Pantaleo and Nirmal Pal (Springer). It is ridiculously expensive, but you can buy it now from Amazon.co.uk, Amazon.com

Time for remorse and apology for banks is past – or is it?

Yesterday, Bob Diamond, Barclays Bank’s CEO came before a parliamentary committee in London. As part of his submission, and when talking about banker’s bonuses and salaries, he said that the time for “remorse and apology” by banks over their role
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Strategic Intuition – A Brief Summary

This post was first published on Pete Laburn’s blog in Feb 2010 Have you ever wondered how some people come up with their great ideas, and wished you knew how to do the same? William Duggan’s book, ‘Strategic Intuition’ is
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Mobilitate – a great ‘better South Africa’ web 2.0 initiative

@chazzie001 sent me this link to Mobilitate via Twitter over the weekend. It’s a South African initiative aiming to form communities to give feedback to various layers of government in a multitude of categories. Both positive and negative. It’s run
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Mobilitate – a great 'better South Africa' web 2.0 initiative

@chazzie001 sent me this link to Mobilitate via Twitter over the weekend. It’s a South African initiative aiming to form communities to give feedback to various layers of government in a multitude of categories. Both positive and negative. It’s run

Great example of Collaboration: Fujitsu Turns Traditional Approach to Innovation on its Head With New “Open Innovation” Service

Our research and presenations often identify Collaboration as one of the big trends in the New World of Work – collaboration with customers, vendors, suppliers and even employees! I’m a big supporter of Crowdsourcing or Open Innovation as a tool

10 mindblowing augmented reality apps and videos

We’ve been predicting in our research and presentations for over a year now that Augmented Reality or AR will be the next big thing. AR has the ability to completely redefine how customers experience your products and services. It’s especially

10 Digital media trends that will influence 2011

2010 was an exciting year for digital and mobile media and it can be defined as the year in which digital media came of age with Apps and Tablets leading the way. 2011 will build on this trend with competitors
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An excellent infographic comparing 2000 and 2010

I picked this up on Twitter a few moments ago. I really think this is an excellent way to display some of the key changes in the world over the last decade. Source: http://cache.gawkerassets.com/assets/images/8/2010/12/2000vs2010.jpg By the way, if you like

The biggest global challenges in 2011

As I look ahead to what 2011 might hold for the global economy, there are a number of key threats that need close watching. Some are known and fairly predictable threats: war in the Middle East continued evidence of state

Summary of a decade, a century and a millennium

back at the turn of the century and millennium, CNN did an excellent summary of the previous thousand years, summarising the major achievement of each century. They gave each century a single entry summary, and then drilled down in huge
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My top story of the year: The reaction to the reaction to Wikileaks

This is the week for all of the “reviews of the year” features on UK TV and radio. They can be a bit tedious. But every now and then one of them captivates me, and in a few minutes reminds
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Global economic outlook 2011 – diverging fortunes

The leader of The Economist magazine last week suggested that there are three key economic regions that will influence the world in 2011. And each of the three is taking different paths. The danger is that these do not synchronise

My top story of the year: The reaction to the reaction to Wikileaks

Updated on 30 December 2010 This is the week for all of the “reviews of the year” features on UK TV and radio. They can be a bit tedious. But every now and then one of them captivates me, and

Global economic outlook 2011 – diverging fortunes

The leader of The Economist magazine last week suggested that there are three key economic regions that will influence the world in 2011. And each of the three is taking different paths. The danger is that these do not synchronise

Why do firms exist?

This is a question we constantly ask ourselves and our clients at TomorrowToday. The firm is a relatively new model in society and with the growth of multi-national corporations over the past fifty years, the firm has become the business

The M-commerce Challenge – coming to a store near you in 2011

The next few years are going to see mobile commerce becoming more and more important in the retail space. Smartphones are already changing how we shop. Savvy and tech-ed up consumers want a very different interaction with their shops. Keep

Unilever uses Crowdsourcing to boost market share and profits

Partnering with customers is a trend that I’m a huge advocate of. The new world of work demands that companies actively engage with and enter into mutually beneficial relationships with customers. Companies that create and encourage channels allowing customers and

Predictable Surprises

One of my favourite book titles of the last decade was this one: Predictable Surprises (by Max H. Bazerman and Michael D. Watkins – buy it at Amazon.co.uk). Released in 2004, it obviously looked back on the Twin Towers attacks

Willingness to learn promotes organisational change

Here is an interesting extract (with some random commentary by me) from an address by Dr Goran Carstedt (made in 2002, but still very relevant), a former senior executive at Volvo and IKEA. Organisational learning (OL) is the process of
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Friends, Facebook & Filters: The Boomer Challenge.

An old school friend, with whom I had long since lost touch with, recently made contact with me via Facebook. It turns out we live in the same area and so naturally made time to meet over coffee. Hair is

How big are the BRICs? by Sir Jeremy Greenstock

We are delighted that Sir Jeremy Greenstock of Gatehouse Advisory Partners has agreed to be a contributor to this blog. We highly recommend Sir Jeremy and his associates for anyone looking for deep understanding of global political issues and for

TomorrowToday SA – why we M&A’d our blog?

Some readers may have noticed, that on 2 December 2010, TomorrowToday’s Blog housed at connectioneconomy.com was ‘Merged and Acquired’ by the tomorrowtoday.co.za domain? From a user perspective nothing has changed outside of look, feel and url. The content is still generated
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Avoiding the E-mail Avalanche: Practical strategies for dealing with the deluge of digital communication

How are you doing with managing your email load?  With the profusion of tools and technologies, it’s supposed to be getting easier for us to manage our digital communications – but that does not seem to be the experience of
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Which strategy would give you the greatest right to win?

I’ve just read an excellent article in Strategy + Business (S+B) called “the right to win” it raises an number of excellent questions about strategy in the new world of work. Walt Shill the head of consulting at Accenture believes
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Missing the Point: Control, Leaders & Social Technology

“Over the last two decades, the world has changed substantially. The economic, political, social, corporate, and personal rules that now apply bear scant relation to those applicable two decades ago. Different times require a different script” writes Kenichi Ohmae in

The new frontier for business – Intrepid explorers

Business leaders have recognised that in 2011 there will be no going back to normal, in fact there is now a new normal that involves a world where change is the new constant and complexity is the biggest challenge. The

The ‘Next-Future’ is the Smart-Phone

Through TomorrowToday, there are two presentations I do that speak to the future of Mobile Phones, Aftershock and Beyond the Hype. In both of them I’m fairly clear in my own mind on one trend around Mobile Phones – that

The 'Next-Future' is the Smart-Phone

Through TomorrowToday, there are two presentations I do that speak to the future of Mobile Phones, Aftershock and Beyond the Hype. In both of them I’m fairly clear in my own mind on one trend around Mobile Phones – that

Giving and receiving Feedback – it’s not at easy as I thought

Last week I was very quick to give feedback to the owner of a small business whose service and product I had been really disappointed with. After a trial class (it was a mom’s and baby group that I had

50 Facts That Should Change the World

The book by this name, by Jessica Williams was published in 2004 (Sep) – you should not be able to read these facts and stay the same. How you choose to respond is up to you – but you can

A Unique Period of History

In their book, “The Individualized Corporation”, Sumantra Ghoshal and Christopher Bartlett (buy at Amazon.co.uk or Kalahari.net) try to help readers understand the emerging reality of a connected new world of work by doing a brief historical review of some of

The future for profitability and success

Business world is facing the dawning of a new alliance age / revolution that will bring about a new business model more symbiotic and substantially different from the business model of today. The competitive and changing economic landscape demands a

Relearn to Relate

This article was first published by Graeme Codrington in 2004, and has now been updated to reflect the post-recession realities of our new world of work. The world is changing. We all know that. But what is it changing to?

Change has changed

One of the major reasons that interventions, training and change processes don’t work as effectively as we would like them to, is that we fail to take the time to create the necessary framework of understanding at the start of

Beware What You Tweet!

On my way back to SA yesterday I read an interesting front page story in the New York Times. Titled, ‘Rand on Twitter Turns Briton Into a Criminal, and a Cause’. It is the account of how a certain Paul

Surprise! Creating experiences for your customers

For many years now, we’ve been telling our clients that one of the keys to connecting with younger customers (Generations X and Y) is to add an experience to your offering. No longer are the traditional “Ps” of marketing (product,

Tracking Your Brand on TV and the Radio with text

With so much TV and radio out there, I’ve always imagined tracking what is said about your brand must be an expensive task. Unless you have voice recognition software monitoring every channel, the only other way to get real time

Crowdsourcing pays dividends and builds customer partnerships

Every business has customers who are convinced they can design a new product that is better than the product they are being sold. So the question is why not let them? Crowdsourcing is an innovative research methodology that allows customers
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Nine key workforce trends for the next decade

How the next few years will shape the future of the workplace in unprecedented and astounding ways. I was recently asked to contribute to a discussion about the most important forces that will shape the next decade of work. I
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How (not) to do business like Jack Welch

Since leaving GE, Jack Welch has refused to retire gracefully or quietly. He has continued to stay vocal and keep his profile in the media, especially by writing and disseminating business advice. I suppose one shouldn’t begrudge him this –
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The Potency of Mass Collaboration by guest blogger Dawna MacLean

This is a post by Dawna MacLean, a person of immense talent and passion. She has repeatedly developed and implemented successful business strategies that have resulted in sustained revenue growth, increased margins, decreased operational costs and improved customer experience. We

Secrets of success in The Emotion Economy

The industrial economy was based on ‘make and sell.’ Take, for instance, the massive production of Henry Ford’s cars and his dictum, ‘you can have any colour you like as long as you like black.’ But, back in Henry Ford’s

It’s time to get rid of appraisals

Forced rankings and other merit ratings that breed internal competition are bad management because they undermine motivation and breed contempt for management among people who, at least at first, were doing good work. These systems require leaders to label many

It's time to get rid of appraisals

Forced rankings and other merit ratings that breed internal competition are bad management because they undermine motivation and breed contempt for management among people who, at least at first, were doing good work. These systems require leaders to label many

Twitter, FaceBook and Social Media are just like a Fax Machine

The interest in Social Media in the business world is growing. And it’s growing ‘upwards’ in the organisation. I say ‘upwards’ because increasingly I’m engaged in conversations with the Gate-Keepers around whether they should our shouldn’t jump in? The weight

Calling out to those connecting to – and connected to – call centres

“Call centres are the electronic assembly lines of the new economy” – Phil Jennings, Union Network International The last few months have been a busy and exciting time for Tomorrow Training. We have been up to a lot of good

An Open Letter To Boomer Bosses Everywhere:

Dear Wally, (if the name fits or even if it doesn’t…) I need to speak to you on an important issue.  For some time I have been watching a tsunami looming large on the horizon and it seems that the

Is Tesla the car company of the future?

Meet Elon Musk, care-of Wikipedia: “Musk was born and raised in South Africa, the son of a South African engineer and a Canadian mother who worked as a New York City dietitian and model. Musk bought his first computer at

Clever way to see how big Africa is – towards ending immappacy

Kai Krause is fighting ‘rampant Immappacy’ by creating inventive maps like this one of Africa. If you’re like me, then you haven’t a clue what ‘Immappacy’ means? Google, as you might expect, has plenty of links (265 to be exact), but

The biggest technology revolution of the next five years

The most significant technology that will emerge in the next five years is… ? I wonder what you think it will be. There are many contenders: advanced alternative energy creation and uses, genetics, personalised medication, nanotechnology, even space travel with

The biggest technology revolution of the next five years

The most significant technology that will emerge in the next five years is… ? I wonder what you think it will be. There are many contenders: advanced alternative energy creation and uses, genetics, personalised medication, nanotechnology, even space travel with

Successful CEO’s make customer intimacy their No 1 priority

As we crawl out of an energy sapping recession it is interesting to identify how leaders are responding to the new competitive and economic environment. IBM has completed a global study of over 1500 CEO and their excellent report “Capitalising

Dawna MacLean’s How to Benefit from Radical Change

Dawna MacLean is a customer experience and business strategy thought leader, She is also a breath of fresh air and a source of original and innovative thinking. One of her latest posts on benefiting from radical change has deep insights

We live in a VUCA world

Last week I presented to the Proctor & Gamble Alumni Chapter in Geneva. The chairman for the event was Kevin Roberts the worldwide CEO for the advertising company Saatchi & Saatchi. In one of his comments he said something brilliant.

Google Instant: The Future of Search?

I recently wrote a post posing the question “Is Google becoming a former supermodel“. Here is an excerpt from that post “In the rapidly changing world of the Internet, Google has become one of its superstars…Growth though is slowing and
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CEOs lose faith in strategic planning, they should look to yacht racing for answers

The Great Recession has made CEOs rethink strategic planning. Walt Shill, head of the North American management consulting practice for Accenture believes that: “Strategy, as we knew it, is dead…Corporate clients decided that increased flexibility and accelerated decision making are

Forces shaping the future of meetings

I have started writing a column for the MPI (Meetings Professional International) One+ magazine. I’ll be writing monthly on the issue of the future of meetings. The column itself will be set up in October, but for now you can

The problem with most moral compasses

There’s a reason they don’t always work so well… The problem with many moral compasses is that they are stored too close to magnates. ~ Graeme Codrington

Crowdfunding

You’ve heard of crowdsourcing – using the minds of many to work for you in coming up with new ideas and implementations. Now there’s crowdsourcing – accessing the wallets of many people to raise money for almost any (and every)

Forced saving – a solution to the looming pensions crisis

TomorrowToday’s UK team has started a new blog, focused on UK and European issues specifically and trying to understand and respond to issues related to the new world of work. We’ve called it, “The New World of Work” and it

A solution to the pension crisis – force people to save

Dan Ariely is a behavioural economist, specifically focused on why people make irrational decisions (and the implications thereof). His work is always thought provoking and very practical (and of the type where you say, “doh, why didn’t I think of

Blockbuster Bankrupt! Not a surprise, but still a shock

The news came as a shock today: Blockbuster videos filed for bankruptcy protection in the USA today. I say it’s a shock – not because it’s a surprise, but because it is another deeply disturbing sign that the world of

Blockbuster Bankrupt! Not a surprise, but still a shock

The news came as a shock today: Blockbuster videos filed for bankruptcy protection in the USA today. I say it’s a shock – not because it’s a surprise, but because it is another deeply disturbing sign that the world of

How to make the most of crowdsourcing

I was really interested to pick up a fairly simple piece on the Harvard Business Review blog about how to get the most out of crowdsourcing. This is a growing technique, but many businesses have no formalised processes for doing

The forever recession, by Seth Godin

I like Seth Godin. I like his style (see some videos of him in action – 1, 2 or 3), and I like how he does a daily thought bullet on his blog. Yesterday he made a really important point

The Liberal Democrats conference and UK public spending cuts

As the Liberal Democrat’s conference unfolds in Liverpool, and Nick Clegg enjoys unprecedented media coverage as the UK’s deputy prime minister, I must admit to a little bit of self-congratulation. On the day that Gordon Brown called the election (6

Boosting productivity in the new world of work

One of the defining features and challenges of the new world of work is the lack of engagement companies receive from their knowledge workers. This is a theme that we regularly speak and research about in order to identify ways

The world of tomorrow, today

In this warp-speed world it is no longer enough to learn from experience – you have to learn from the future! We live in a world where constant change is both a cliche and an understatement. Change, change, change. You’ve
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Reflections on Grameen Bank

A friend of mine, Samantha Braithwaite, just returned to South Africa from an adventure in many parts of the world. The last stretch spending time with the Grameen Bank in Bangladesh. Her final update of her trip arrived this morning

Improve your business by deliberately creating chance encounters

Jim Dator, a professor in the Futures Department of the University of Hawaii shared an interesting model with a colleague of mine (Keith Coats) recently. It’s about where futurists go to develop their scenarios for what is shaping the world

Google Instant: The Future of Search?

Last week I wrote a post posing the question “Is Google becoming a former supermodel“. Here is an excerpt from that post “In the rapidly changing world of the Internet, Google has become one of its superstars…Growth though is slowing

Vital Leadership Skills for the 21st Century: A Global Mindset

The world is not really flat.  Not yet, anyway.  In his best-selling book about globalisation in the 21st century, Thomas Friedman suggested that it was.  He argued that massive advances in telecommunications and ten converging trends had “flattened” the world

Banks come full circle and recognise the importance of customer experience

There appears to be growing recognition by retail banks that to compete in the new world of work they need to focus not only on processes and efficiencies but more importantly on customer experience and service, so says the Financial
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iTunes 10 goes Ping (and makes good use of social media concepts)

Apple launched the new version of iTunes yesterday – version 10. Besides a host of small improvements, including a long overdue change in the icon (dropping the CD image!), the big news is that Apple have understood that social media

Is Google becoming a former supermodel?

In the rapidly changing world of the Internet, Google has become one of its superstars. Within little more than a decade Google has risen to be a giant in the industry with almost 20,000 employees, revenue of $23.6 billion and

A bit of fun: 10 Incredible Politician Technology Gaffs

FastCompany magazine recently were a bit taken aback by a very unscientific survey that rated the “Digital IQ” of the United States Senators. It was a completely nonsense survey, but it did allow the magazine the opportunity to poke fun

Mind Games – games where thinking REALLY counts

Got sent a link from Faaiez (twitter username : ) Very short article from The Los Angeles Times profiling some new games that require you to really engage your mind in order to play them. Engage as in, in order
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How much Klout do you have on Twitter?

I mainly use two online apps to run the Twitter accounts I run. And I use these two because they do very different things. There are some things I need to do from time to time where the one trumps

Precious – a bicycle that Tweets!

Have you ever heard about Tweetjects? – objects that Tweet, It’s a term coined by Dr Andy Stanford-Clark, IBM’s Master Inventor (that has to be the coolest title out there!) and he is on a quest to enable objects to

Cell C may need more than (Trevor) Noah’s Ark to get them out of this one?

I’m sure it started out as a great idea at CellC Marketing HQ? The mobile phone industry has a mostly terrible name when it comes to customer service. Lines drop all the time, prices cripple you, data crawls regularly and

As Google Wave dies, here’s what Foursquare does NOT understand about social media

Google officially axed the underutilised (and overhyped) Google Wave project last week (read Fast Company’s obituary here). I have a fear that my favourite geo-tagging program, Foursquare, will go the same way. Foursquare allows you to use your mobile phone’s

Flattr Update – How paying for content is shifting and changing

A while back I wrote about new models for paying for content online. One of the new developments I wrote about was Flattr. It’s a ‘closed system’ that allows you to pay people for the content they produce, as long as they’re

Men your time is up!

I came across a very interesting and well written article in The Atlantic which examines the world in which women have now emerged as the majority workforce for the first time in US history. This is an incredible milestone and

Men your time is up!

I came across a very interesting and well written article in The Atlantic which examines the world in which women have now emerged as the majority workforce for the first time in US history. This is an incredible milestone and

Quotes from the digital edge

I have been doing some work preparing for a workshop session with an advertising agency. They want me to help them think through the implications of social media for their agency. We’re using our framework, “Beyond the Hype” as a
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Are Most Big Corporates Really Psychopaths?

RANT ALERT. Most times I try to be a dispassionate researcher of the new world of work. But sometimes I just can’t take it anymore. Today is one of those days… Almost every day I pick up a story on
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Nine key workforce trends for the next decade

Download a copy of this article in PDF format – right click here. The contents of this article can be presented as a keynote or a workshop for your team. Contact our UK or South African offices to find out

Simba’s inclusive social media taste strategy – clever

Social media is a very new platform to play on, no matter what country you find yourself in. Certainly some have played harder, risked more and invested more money, but I’m not certain there are very many who can claim

Simba's inclusive social media taste strategy – clever

Social media is a very new platform to play on, no matter what country you find yourself in. Certainly some have played harder, risked more and invested more money, but I’m not certain there are very many who can claim

Managing chaos

We all need to learn how to manage chaos these days. We live in turbulent times of disruptive change, and it’s not going to get any easier over the next few years. The first step in managing chaos is to

Can your company deal with your self-promotion

A while back I wrote an article about Tweeting yourself out of a job. The point I was making was simply that business is going to have to get it’s head around the growing trend of self-promotion amongst their employees. Social

I’d like to Flattr you by paying for your content

Last week I posted an article around the much needed innovation and creative thinking in the pay-for-content space. One of the new additions in this space that I profiled was Flattr. Care of Wikipedia: Flattr is a project started by

I'd like to Flattr you by paying for your content

Last week I posted an article around the much needed innovation and creative thinking in the pay-for-content space. One of the new additions in this space that I profiled was Flattr. Care of Wikipedia: Flattr is a project started by
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A note to Generation X: Learn How to Manage Up

The concept of “managing up” is well established in management and leadership theory. As someone who reports to a boss, you need to use many different techniques to get your boss’s attention, and influence your boss to act, think and
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Three simple information technology tools that you can use to dramatically enhance your business

Technology advances have dominated the world of work for almost the entire lifetime of anyone reading this article.  Yet, until recently, communication technology has failed to deliver on the promises that were made.  Computers were meant to connect us, to

‘Playing the game’ in a connection economy

That’s right, it’s here, you know it, not just the World Cup, but also what we have called a ‘connection economy’, also known as a connective economy, people economy, an EQ-based economy or an emotion economy. We have known this

An Assassin, A Fishing Hook, The Power of Tribes and Two World Cups

The Assassin The sun rose quietly over Dawn Park, a suburb on the outskirts of Johannesburg, South Africa. It was Easter weekend so most people were away on holiday. In many ways it was the perfect African morning. A refreshing

Digital spectators, fans and customers

Recently, I was chatting to an author who taught me a neat trick about getting your book to be listed as an “Amazon bestseller”. It’s not about writing a good book, it’s all about manipulating the system (you get all

Does Facebook have the edge over Twitter for businesses?

I’ve been using Twitter since the beginning of this year and Facebook for the past few years. From a business perspective and my own personal experience I’ve gained a lot more value from Twitter than Facebook. I’ve met some very

The Silver Tsunami – managing older workers

One of the most important upcoming workforce trends is going to be companies’ ability to attract, retain, engage and effectively manage older workers. Multiple demographic trends are all pointing in this direction, and companies from many different industries would do

Freelancers, eLancers and Cloud workers

We have long been predicting that a significant employment trend in the years ahead will be online freelancers. We have used analogies of the movie industry to prove that it can work. We’ve done book reviews of authors who lay

An online store that sells one different thing each day – Now that’s Woot!

Woot! – I came accross them by accident. Clicked on a video link, not knowing what I was in for, and ta da – Woot.com They sell one thing each day. And each day it’s a different thing. Once they

An online store that sells one different thing each day – Now that's Woot!

Woot! – I came accross them by accident. Clicked on a video link, not knowing what I was in for, and ta da – Woot.com They sell one thing each day. And each day it’s a different thing. Once they

Top Tips for Generation X online customer experience

I’ve been invited to speak at the Online Customer Experience 2010 conference in London on the 12 July where I will be doing my Mind The Gap presentation on the different generations. Leading up to this event I’m going to

Barack Obama rants against technology and releases Apps at the same time

Just a few weeks ago, America’s President ranted against technology. This surprised me because he is the first President to keep his mobile phone (it’s a Blackberry), made extensive use of the Internet (including social media) in his election campaign,

America reinvented – as a hub nation

The American response to the BP catastrophe in the Gulf of Mexico is a sad sign that the promise of the Obama presidency is unlikely to be fulfilled. Obama promised change – specifically he promised that he would change how
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Scottish journo doing SA proud by showing @SkyNews and @emmahurd how it’s done

A few years ago I met Martin Geissler (@mmgeissler). He’s a dad from my daughters school. He’s the Africa Correspondent for itv news. According to Wikipedia: ITV is a public service network of British commercial television broadcasters, set up under the Independent Television

Delivering Happiness delivers new insights into customer experience

Last week I was invited to speak at the Amdocs InTouch conference in Budapest, it was my first trip to Hungry and I’m hoping to visit again soon as it is a truly fantastic city. Whilst there I was able

Where do you find your music? There’s a game for that!

We all know that the music industry is in huge trouble. Their fight against the music “pirates” is only going to end in tears – they need to work on new strategies. Luckily, some of the players in the industry

Where do you find your music? There's a game for that!

We all know that the music industry is in huge trouble. Their fight against the music “pirates” is only going to end in tears – they need to work on new strategies. Luckily, some of the players in the industry

How various industries are using Twitter

Mashable, the social media guide website 10 Ways Universities Are Engaging Alumni Using Social Media Click the title above to access the full story and all the details. The author suggests the following ten uses of social media uses to

They know where you’re going, and will reward you for where you’ve been

Those of you old enough may recognise my borrowing of a Talking Heads song for the subject line of this post : ) Of course I’m talking about location-based social networking platforms. The likes of FourSquare, Gowala, Loopt, etc. It’s not the first, or

They know where you're going, and will reward you for where you've been

Those of you old enough may recognise my borrowing of a Talking Heads song for the subject line of this post : ) Of course I’m talking about location-based social networking platforms. The likes of FourSquare, Gowala, Loopt, etc. It’s not the first, or

PODCAST – Great early interview of Mark Zuckerberg of ‘The FaceBook’

I don’t know how I got it, but I found myself listening to a 56 minute interview of Mark Zuckerberg while driving the other day. Truth be told it took me 3 days to listen to it (wasn’t in my

Some (more) gems from our archives – valuable reading!

This blog has been running since 2003, and has nearly 2,000 individual entries. At one level it is a living library of the “new world of work”, captured as it emerges around us. I have recently taken some time to

Words of wisdom from Peter Drucker

Mr. Drucker’s greatest impact came from his writing. His more than 30 books, have sold tens of millions of copies in more than 30 languages, came on top of thousands of articles, including a monthly column in The Wall Street

What CEOs really want from their top leadership team

If you ask CEOs what they really want from the people they lead, their answers will indicate the imperative of the age in which they live. If you’d asked that question in the 1950s, for example, they’d probably have answered

Some hidden gems from our archives – valuable reading!

This blog has been running since 2003, and has nearly 2,000 individual entries. At one level it is a living library of the “new world of work”, captured as it emerges around us. I have recently taken some time to

Best blog posts of the last month

It’s been a long time since I have done a “best of” list, and today I plan to do two. The first is the best blog entries of the last month. It’s a been a good month for this blog,
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The day Apple became more valuable than Microsoft

At the close of market yesterday Apple became bigger, by market cap, than Microsoft. This is huge and reflects the market’s belief that although Apple isn’t as big as Microsoft, (and probably never will be), nor does Apple make or
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Social Media Platforms are taking the virtual out of reality

Often those that don’t, a few that have, and one or two that do, criticize social media platforms (Twitter, FaceBook, et al) of being a conceptual experience robbing the depth of authenticity from face-to-face relationships. In their opinion relationships on
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FaceBook’s new Mobile Site – Vodacom, MTN, Cell C #Fail

Yesterday’s news on Mashable was the launch of FaceBook’s new mobile site. The new site, 0.Facebook.com, will be available in 45 countries through 50+ mobile and wireless network operators. It is a trimmed-down version of Facebook with most of the

Free WiFi for everyone in Africa (one man’s dream becoming a reality)

A recent Fast Company article caught my eye. It was entitled: Kayak.com Cofounder Paul English Plans to Blanket Africa in Free Wireless Internet. This sounds amazing and is worth following. Fast Company give further details: Paul English, the cofounder of

Personal Details – Are we opening up or locking down?

I’ve come accross a couple of interesting articles in the last week. They’ve not all focussed exclusively on ‘privacy’, but they’ve mentioned it somewhere. What has me interested is that they’re not all saying the same thing. In fact they’re

Book review: Orbiting the Giant Hairball

I am becoming increasingly interested in company structures that are trying to use quantum mechanics (as opposed to Newtonian science) as the basis of their design. The simplest versions of these are linked to the concepts of cloud computing and

Content farms – the future of journalism

Newspapers and magazines are going through a tough time. Not because of the recession, but because they don’t seem to know what to do with the Internet and the rise of free content. Some are choosing to try and sell

Right Brain people will be a-head in the future

Ted.com is one of the best internet resources I’ve ever come across for short, powerful and interesting inputs on a broad cross-section of topics that loosely fall into the categories of Technology, Environment and Design (TED). Most inputs have a

Crowdsourcing comes to Hollywood

I was recently introduced to Peter Vesterbacka, who heads up an innovative company called Wreckamovie. The concept is simple: use social media concepts to facilitate the crowdsourcing of movie making. Or (without the web 2.0 jargon): use the Internet to

LinkedIn shakes it up

With 60 million profiles, LinkedIn is shaking things up. A lot. The recruitment industry is certainly feeling it, but LinkedIn is more than just about finding employment, as the article ‘How LinkedIn will fire up your career‘ from Fortune suggests: Facebook is

Surviving the recovery – fast times require speed and adaptability

I enjoy reading the weekly insights put together in Strategy + Business (the ezine of Booz & Co). Their latest edition carries an excellent article entitled, “Fast Track to Recovery” by Jon Katzenbach and Zia Khan. They argue that organizations

Geoengineering – part of the solution for a warming planet?

I am convinced by the science: our planet is warming up. This appears to be part of a natural cycle that has flowed through the planet’s history. But it also seems very clear to me that human activity on the

Kopernik: Connecting ideas with users and investors

From the latest Springwise newsletter (make sure you sign up – it’s brilliant): Tech store brings innovation to developing nations One of the most challenging aspects of humanitarian aid is connecting those who generate innovative solutions with those who need

The challenge of multiple communication channels

One of the challenges the internet has created is an unthinkable number of channels through which to broadcast. Of course none of us make use of every channel, but there is always someone using a channel we’re not. And so

Remembrance: C.K. Prahalad one of the wisest and influential management strategist of our time

I first became familiar with the works of C.K. Prahalad when I was studying my MBA in the early 2000’s. He greatly influenced my thinking and I made numerous quotes and references to his work in my thesis on network

Partnering with customers

Partnering with customers is a trend that I’m a huge advocate of. The new world of work demands that companies actively engage with and enter into mutually beneficial relationships with customers. Companies that create and encourage channels allowing customers and

Trust Matters

In a technological age of instant, easy and cheap communication speaking to one another has never been easier. Why, just in a few hours I am scheduled to be in a skype conference call that links Hong Kong, Boston and

Technology to connect us: A story before bed (dot com)

For most of our lifetime, technology has been accused of driving us apart – of separating us. And we railed against this as human beings. Computers have brought efficiency, but also sterility. They’ve allowed us to communicate, but not connect.

Why the Recession wasn’t worse

Fareed Zakaria is the editor of Newsweek International, and wrote an excellent editorial for the magazine’s Davos Special Edition last month. The special edition was entitled, “Is That All?” and looked at the global recession from a number of different

Why the Recession wasn't worse

Fareed Zakaria is the editor of Newsweek International, and wrote an excellent editorial for the magazine’s Davos Special Edition last month. The special edition was entitled, “Is That All?” and looked at the global recession from a number of different

Facebook’s new LIKE button – for the whole web

A few days ago, Facebook starting allowing its members to use the “LIKE” function that is well known within Facebook on any website across the Internet. We’re experimenting with it on this blog. The idea is that if you’re logged

PodCast Update – Millennial Marketing

We’ve just added a new PodCast to the TomorrowToday feed. Saffron Baggally of TomorrowTraining (the TomorrowToday Training Division) takes a practical look at Millennial Marketing, and offers some practical ideas for Baby Boomers to think about, as they develop strategies to engage

Reinventing customer service

The Great Recession has had a lasting impact on consumer behaviour and attitudes. Citi announced that 75% of people researched in a recent survey believe their attitudes towards savings and loans have changed forever. Combine this with social media providing

Volcanic ashclouds, conferences and keynote speakers

The disruption to flights in Europe gives us an unprecedented opportunity to innovate at conferences. I speak/facilitate regularly at conferences and away day strategy sessions. Some might think it’s a strange way to make a living, but I love it.

PodCast Update – Relationship without Investment

We’ve just added a new PodCast to the TomorrowToday feed. In February 2010, Graeme Codrington wrote an article around relationships, social networking and some change we’re seeing. This is the audio track of that article. Here’s a short exert from his introduction:

From the author: IBM’s ‘The Social Factor’

Social media is big news right now, of course, and no company I know of is doing more thinking about the overall business implications than IBM. If I had spare cash lying around, I’d definitely buy IBM shares because the

Reselling retailing into millennial marketing

If you have followed TomorrowToday’s e-zines, Blogs, Tweets, website and Facebook page, or have attended TomorrowToday’s ‘Mind the Gap’ presentation, you will have been exposed to ‘the generation gap.’ This generally effects our behaviour towards one another, the way we

Bacon baps build buddies – Driving relationships with customers akin to those of friendships

All good stories begin with… Once upon a time, there was a man who ran a small, but very successful bacon bap stall at a village’s farmers market.  He spent time getting to know his customers and everyone knew him.
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The Global Wraps FourSquare last mile flop

When FourSquare opened it’s ‘borders’ to include South Africa, I think I might have been in the 20 first users. I worked hard to learn the culture and energy around this social media positioning platform that I was reading so

Why Haiti’s tragedy is Africa’s tragedy too

I am a columnist for BizCommunity, and write for them about once a month. My latest contribution reflects on international aid, and why Haiti’s tragedy is a problem for Africa. Haiti has done a remarkable job of ensuring that it

M-Pesa. Here she comes…

In November 2009 I suggested you should watch M-Pesa, Vodacom and Nedbank. I was right (according to 702). I guess it could be said it was fairly obvious? With all the cross-over in board members, owners, and the move of

Forecast: Stormy skies but golden opportunities

We’ve started a discussion group in Linkedin called the Future of Work. One of the questions I’ve asked is what business leaders believe will be the big challenges over the coming years. Please click on the link here and join

Do you value intuition or experimentation?

This a great question posed in this months HBR. In the article Dan Ariely wonders why so few companies experiment. He comes up with two reasons: Firstly, experimentation requires short term losses for long term gains and secondly, managers are

The coming revolution in microinsurance

There has been a lot made of microlending in the past few years – most notably in the awarding of a Nobel Peace Prize to Grameen Bank founder Mohammed Younis for his work in Bangladesh. Now, throughout the developing world,

PodCast Update – Radical Proposal for Executive Pay

Graeme Codrington recently wrote about a ‘radical proposal for Executive pay‘.Here’s an exert from the post: A century ago, executives earned anywhere between 3 and 20 times what the average worker in their factories earned. According to research by global

Who might be the big winner in cloud computing and virtualization

It’s not who you think… But, then it never is, is it? Video games didn’t come from Mattel or Waddingtons. Horse and cart manufacturers never really got into motor cars. Fountain pen manufacturers didn’t come up with the ballpoint. And

Paragliding across the Himalayas with an iPhone

In our presentation on the different generations called Mind the Gap, we refer to 1968 as a major social tipping point. It was a year in which Martin Luther King and Bobby Kennedy were assassinated. Students rioted in Paris and
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Forget creating customer loyalty and focus on building friendships with customers

I’m not talking about the glib friendships companies try to encourage by inviting their customers to be friends or fans on Facebook, but rather intimate and deep relationships that come from having a vested interest in the people that make

Africa’s Gift to Silicon Valley: How to Track a Crisis

A report under this title appeared in the New York Times on 12 March 2010. It’s a great example of a few things, but especially of the power of social media, and the fact that innovation (and competition) can come

A Radical Proposal for Executive Pay

Everyone agrees that something must be done about executive pay. One of the major contentious issues emerging out of the financial crisis is the way that senior executives and manager, especially in the financial industries, are remunerated. These days, executive

The future of money

For years banks and credit card companies have held a strangle hold over the movement of money and charged exorbitant rates for doing so. Now this is changing and fast. Michale Ivey the founder of Twitpay has devised a system,

Why do corporates act like machines when dealing with clients?

I am a big fan of Lucy Kellaway, a Financial Times journalist who is on a mission to expose and expunge the stupid and idiotic practices of the corporate world. Having been doing it for many years, she now has

Savvy Leadership: Leading in the Connection Economy

Challenged recently to ‘frame’ a leadership development process has led me to set out the following offering. Having had the opportunity to participate in several international leadership formation programmes I am, for the most part, left with a disquiet that

Twitter 10 Billion – quality not quantity

In the last few hours the 10 billionth tweet was tweeted on Twitter. As one would imagine there was all kinds of hype and excitement, as Tweeps with the necesary skills attempted to predict the time it would happen, and
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When social media grows up… it will change everything

Download a copy of this article in PDF format – right click here. The contents of this article can be presented as a keynote or a workshop for your team – we call that “Beyond the Hype“. Contact our UK

20 Inspiring Women To Follow On Twitter

I’ve become a big fan of twitter. For me it is a great example of how people want to share ideas and connect, it’s a huge social triumph. Every day I find new and interesting content and connect with very

Relationship without investment – the example of online dating sites

My business partner, Barrie Bramley, has come up with a fantastic phrase to describe one of the foundational principles of social networking: “Relationship without investment“. I think he’s spot on with this. That’s why the Oxford Dictionary voted “unfriend” the

Learnings around working from home

One of the emerging requests/trends in today’s business environment centers around the mystery of ‘working from home’. Many people talk with much  gravitas about the ‘ins and outs’. However, in my experience, once you dig under the surface a little,

I don’t trust you

I don’t trust you! Well it’s not exactly that, it’s just that I trust you less, if the Edelman TrustBarometer is accurate in it’s 2010 report. As The Next Web summarises: Mainly that the trust in global business has risen

I don't trust you

I don’t trust you! Well it’s not exactly that, it’s just that I trust you less, if the Edelman TrustBarometer is accurate in it’s 2010 report. As The Next Web summarises: Mainly that the trust in global business has risen

‘I am the President’ doesn’t mean what it used to

Jacob Zuma, the ANC, the ANC Youth League and anyone else suggesting that the President’s most recent ‘love child’ with the daughter of one of his peers, is a private matter and should be respected as such, is lacking a

Knowing What You Don’t Know is Important

Yes it’s true. I’m getting coached in ‘Social Media’. “About time” some might say but it’s not just about how to engage in the various kinds of social media available – it’s about learning how to, ‘connect the dots’. It

A breakup, bowiechick, webcams and Logitech’s increased sales

I am currently at the F-Secure partners conference in Vienna, Austria, and have been listening to Richard Gatarski speak about a passion for social media. One incredible story illustrates the power that new social media forms have to influence brands,

CEOs lose faith in strategic planning, they should look to yacht racing for answers

The Great Recession has made CEOs rethink strategic planning. Walt Shill, head of the North American management consulting practice for Accenture believes that: “Strategy, as we knew it, is dead…Corporate clients decided that increased flexibility and accelerated decision making are

Once Upon a Time: The Power of Story to Connect

I find myself at a large hospitality group’s General Managers Conference. The group has seen a lot of change over the past tumultuous year and as a result, about 40% of those attending the conference are here for the first

Rethinking Marketing and the age of consumer capitalism

In this months Harvard Business Review, Roger Martin writes that “modern capitalism can be broken down into two major eras. The first, managerial capitalism, began in 1932 and was defined by the then radical notion that firms ought to have

Why you shouldn’t change your Twitter Profile Pic

There are literally thousands of articles and opinions out there spelling out the ‘laws’ of how to use Twitter. If the authors of those articles were honest, they’d admit that those ‘so-called laws’ are really just opinions. Their opinions. How

Are you working for a TALENTED COMPANY, or do you know of examples?

I’m on a quest to find companies that are extraordinary, companies that not only achieve good financial results but also contribute positively to society as a whole. I’m intrigued at how many companies have fallen down in the past few

Building values into business

Customers have changed, it’s not just the recession and current market turmoil, there has been a values shift in societies attitudes towards business, finance and consumerism. Our research undertaken in TomorrowToday’s laboratory is revealing that values-focused businesses are the way

A Conversation around Google and China

I began a brief e-mail conversation recently with my colleague in the UK, Graeme Codrington, around the China v Google story. Or Google v China, depending on who you side with : ) I thought I’d take it online with

Which movie does that come from? (Wonder know more!)

I picked up a tweet recently which talked of a great new resource called MovieClips. Simple concept – you can remember a line from a movie, but cannot for the life of you remember which movie it’s from. You could

In a Web 2.0 world, business has it’s head buried firmly in the sand

I’m curious. Curious about business’ lack of engagement with Twitter  / FaceBook / Tumblr / Google and everything else Web 2.0. I would have thought that any communication channel getting the sort of traction, focus, attention and subscription that these

In a Web 2.0 world, business has it's head buried firmly in the sand

I’m curious. Curious about business’ lack of engagement with Twitter  / FaceBook / Tumblr / Google and everything else Web 2.0. I would have thought that any communication channel getting the sort of traction, focus, attention and subscription that these

M-Pesa, Vodacom, Nedbank and Rob Shuter

Earlier this year Rob Shuter (head of Nedbank Retail) resigned from Nedbank and joined Vodacom as Financial Director. It was an exciting move from my perspective as I watch mobile phone companies (and technology in general) redefine how we do

The age of cheap oil

I’ve just watched a brilliant presentation by Rob Hopkins, founder of the Transition Movement on TED. He reminds us that the oil our world depends on is steadily running out, and proposes a unique solution to this problem — the

1989 – a year that changed everything (everywhere)

Today is the twentieth anniversary of the Berlin Wall coming down. In just a few weeks, we’ll also celebrate twenty years since the Velvet Revolution (Prague, 17 November), the execution of Nicolae Ceausescu (Bucharest, 25 December), the release of Nelson

A Sandpit to Entice

Just been part of a conversation that happens all too infrequently. You know, one of those conversations that leave you buzzing, unable to sleep or concentrate on the ‘next thing to be done’. A conversation that ‘gets the juices going’

The World of Tomorrow (If The Internet Disappeared Today)

This is a great read (look) at what the world would look like if the internet disappeared today. A photo contest by the readers of Cracked.com. Some really fun stuff to think about how much the world has changed :

Barrie is the Jozi Town Crier

Thanks to our PR company (SimonSays Communications) I’m the Johannesburg Town Crier. It’s been a fun and interesting role to get into. One day you’re a consultant around future trends and people and the next day you’re getting your head

Don’t miss the 7th annual Loyalty World conference

We’re very excited to announce that TomorrowToday has teamed up with the talented team at Terrapin and Dean van Leeuwen (Co-Founder of TomorrowToday UK) has been asked to present at the prestigious 7th Annual Loyalty World Conference in London on

Don't miss the 7th annual Loyalty World conference

We’re very excited to announce that TomorrowToday has teamed up with the talented team at Terrapin and Dean van Leeuwen (Co-Founder of TomorrowToday UK) has been asked to present at the prestigious 7th Annual Loyalty World Conference in London on

How, when and why I Tweet and Blog

I’m often asked how I use social media, so I thought it might be helpful to do a quick blog about it. Not because you really care about me, but because it might help spark some thoughts about how you

Surprise! Creating experiences for your customers

For many years now, we’ve been telling our clients that one of the keys to connecting with younger customers (Generations X and Y) is to add an experience to your offering. No longer are the traditional “Ps” of marketing (product,

Power of Mobile Money

In the early 1990’s I started work for one of South Africa’s largest banks. The most innovative project I worked on was the use of smart card/chip technology to enable people to purchase items using the smart chip inside their

Stop Tweeting about these…

Had to smile as this post from The Oatmeal this morning. It it Monday morning, and if anything it’s bound to give you a little smile. 10 Things you need to stop Tweeting about. It’s a large and often question

Building your own healthcare community

Many years ago when I was in community development, some of the cutting edge thinkers were promoting the idea of less professionals and more community involvement in ensuring the growth, development, safety, etc of family. It was a simple but

Newspapers and Blogs. A great conversation

It’s not often I get sent a read like this one. And I follow a truck load of ‘reads’ everyday. Twitter, RSS, e-mail links, etc, etc. There is a lot of stuff that flows through my browser (is anyone else

Social Networks and how we communicate

On Friday 2 October 2009, I was interviewed by Rueben Goldberg on Classic FM on his show, The Internet Economy. I’d not met him before we recorded the show. He’s a good guy, fairly active on Twitter, and interesting and

A happiness bank – connecting helpers with those who need help

I am doing some work in Estonia in a few days time, and so have been watching the wires for news reports from that country. One of these really jumped out at me. “Estonians to lauch world’s first e-Bank of

VWV Red Plug on Generation 2.0

VWV is an interesting company, that I still don’t know enough about. Take a visit to their web site to see some of the ‘interesting’ I encounter when I meet with their people (wherever they may be). Tomorrow I’m spending

From Hawaii: Four Things About Globalization

The stated goal of the East-West Center’s International Forum for Education 2020 is, ”to address the need for new paradigms in higher education that will respond to transforming economic, social and cultural changes”. The belief is that the capacity to

12 ideas that’ll have you thinking a little differently

I picked this link up off of Twitter (@tomorrowtodayza if you’d like to follow us). It’s from Wired and it’s a list of 12 counter-cultural ideas from various ‘experts’ in a variety of fields. If anything else it’ll certainly have

12 ideas that'll have you thinking a little differently

I picked this link up off of Twitter (@tomorrowtodayza if you’d like to follow us). It’s from Wired and it’s a list of 12 counter-cultural ideas from various ‘experts’ in a variety of fields. If anything else it’ll certainly have

Proof we had a Billboard

At the beginning of September I wrote of the billboard we got through a barter with INM Outdoor. Edward’s comment made me smile as he asked what we were doing with ‘old technology’ being a company that explores an emerging world

Oprah and Supply Chains

We all know about Oprah’s ability to significantly impact sales. In both directions. She loves it, we love it and we buy it. She hates it, we hate it and don’t ever buy it. It’s one of the reason’s, I

Mom’s are big

Every now and then I discover thoughts from marketing experts exploring the value of women between 35-55 and in this example mom’s. Their research and observations remind the marketplace of the value of the people who match the criteria of

Mom's are big

Every now and then I discover thoughts from marketing experts exploring the value of women between 35-55 and in this example mom’s. Their research and observations remind the marketplace of the value of the people who match the criteria of

Conferences of the future – more online / more connecting

New and ever improving telecommunication technologies have improved how we communicate. From the first telegrams to virtual reality holographic conference rooms, we’ve come a long way. The key now is not so much the technology (we have the technical ability

Lessons from the Titanic

“Today the balance of advantage may be shifting…Governments have been rescuing companies they consider too big to fail… The recession is squeezing out smaller and less well-connected firms” says the The Economist in their leading article this week, titled “Big

What Microsoft’s “racism” teaches us about ourselves

The ether is alive with enraged twits, tweeting and blogging on about Microsoft’s racist blunder. If you’ve not heard the buzz, it has to do with MS photoshopping an advert as it transported it from the US (where it features

The world is changing cell phones

Once upon a time cell phones changed the world. They arrived when we didn’t expect them, and allowed us to do things we never imagined possible. We can quite safely say that our world today (where cell phones have had

Seeing the world through your customer’s eyes – your key to growing your business

I regularly write articles for magazines and journals. Some of these really strike a chord, and just “work”. Here is a recent article that has been getting a lot of comment, and has been helpful to business leaders trying to

Competing rights and freedom claims

In a world of increasing complexity, we will continually need to deal with competing claims and rights (and the flip side, too, of responsibilities). America, as the sole superpower, must currently find a balance between “bringing freedom to the world”
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Challenges – and solutions – to Work-Life Balance

A recent report from the Corporate Executive Board was summarised by Brian Kropp on the Talent Management blog. Read it online at their site, or an extract below: Challenges to Work-Life Balance by Brian Kropp The uncertain economic environment has
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A changing global landscape

The RBS Economic Unit in conjunction with The Economist have just completed a report on ‘Exploring the Changing Global Landscape for UK Companies.’ This is an independent report by the Economist Intelligence Unit, providing you with insight into the latest
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Secrets of success in The Emotion Economy

The industrial economy was based on ‘make and sell.’ Take, for instance, the massive production of Henry Ford’s cars and his dictum, ‘you can have any colour you like as long as you like black.’ But, back in Henry Ford’s
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Don’t mess with your customers

My good mate, Steve Simpson, creator of UGRs (unwritten ground rules – still one of the cleverest management tools I’ve ever seen!), just posted this story on his blog. The new world of work is going to filled with this
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Guy Kawasaki on how he Tweets

Anyone who follows @guykawasaki on Twitter assumes the man never sleeps. We’re all certain that Tweeting isn’t his main job, but he never seems to stop tweeting. So how does he do it? Click over to ‘How to Change the

The 100 Euro Note

Received this via e-mail today. Would anyone care to comment…..? “It is the month of August, on the shores of the Black Sea. It is raining, and the little town looks totally deserted. It is tough times, everybody is in
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Will Twitter change the way we live?

There’s a lot of hype around Twitter. I hear it all the time. And there seem to be two distinct camps. Those rabidly for and those against. The against camp speak of just another fad. I say that they’re possibly
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Zappos hits $1 billion sales

A few weeks ago I wrote a post about Zappos, the online shoe and accessories company. They are a “new world” company that interests me immensely. The company just hit a major milestone 10 years in business and $1billion in

The Myth of the Rational Buyer

What if what we understood about marketing wasn’t true? This is how the article from Fast Company, The Myth of the Rational Buyer: How too much thinking can hurt your brand, begins. The author Mark Dziersk suggests that companies spend

One Race CEO’s won’t Win…but need to!

Technique lags technology. Fact. The need for leaders to keep pace with technology is relentless and never-ending. It is a race that can’t be won. However leaders today cannot afford to hide behind walls excusing techno-illiteracy on their part. As

Millenials reversing the trend

It’s always difficult convincing an adult audience, that from a Generational perspective, the so-called ‘Millennials’ (Gen Y, Echo Boomers) are going to be more civic minded, more conservative (whilst being more aware), and focus on rebuilding the planet (amongst other
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iTunes lists our PodCast Service

Last week TomorrowToday re-launched our PodCast service. Historically it was something we did out of our South African office, and we took a few months off to re-look at our strategy along with our UK office. From now on the
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ZAPPOS – delivering the WOW factor through service

Tony Hsieh, the 35 year old boss of Zappos.com, an online shoe retailer, has an ambitious goal. He aims to offer world beating customer service, no matter what industry Zappos expands into, be it shoes, hotels or airlines. So far

Green shoots of hope

Times are tough, and it’s easy to feel down when thinking about business at the moment. I know that in hard times there are opportunities. I know that it’s not what happens to you, it’s what you do about it

The Budget 09 – what we really want is not what we really need

Alistair Darling will announce the UK budget today. What most people are looking for is stability, discipline, precision and control. Together with reliability and efficiency, these are precisely the traits that Max Weber, the renowned German sociologist, listed as the
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Are we deluding ourselves? Are we supposed to be happy at work?

I highly recommend Alain De Botton’s thought provoking (and a touch heavy) article in Management Today.  Many people traipse to work, feeling despondent and wondering how they can feel more fulfilled and happy in their day jobs.  We are constantly
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Smart people + Good tools = Amazing things

The American journalist Charlie Rose has recently interviewed a series of influential people in the technology industry.  They include Eric Schmidt (CEO of Google), Marc Andreesson (Founder of Netscape), Jeff Bezos (CEO of Amazon), Evan Williams (co-founder of Twitter), Reid
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How finding your passion changes everything

Sir Ken Robinson is an expert on creativity and innovation.  I highly recommend that you watch his excellent talk on ForaTv, especially if you don’t have time to read his book called The Element: How finding your passion changes everything. 
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Pupils to study Twitter and blogs in primary schools shake-up

. TomorrowToday does extensive research on the impact of changing societies, institutions and technologies on the new world of work and what is called the connection era. There are signs that one of the UK’s largest institutions, its schools, are
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You can’t sit this one out

Originally posted at TomorrowToday UK’s article library, and distributed in their March ezine As the recession deepens, with customers dwindling and staff morale dropping, strong leadership is required. Too many companies, and the individuals in them, are falling into a
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You can't sit this one out

Originally posted at TomorrowToday UK’s article library, and distributed in their March ezine As the recession deepens, with customers dwindling and staff morale dropping, strong leadership is required. Too many companies, and the individuals in them, are falling into a

A New Contract is being Born

The 1990’s were characterised by much change. Political, Social, Environmental and Business. On a business front the most significant was possibly the destruction of the employee/employer contract. An understanding that had served both parties well for many years, was destroyed.
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Top 10 challenges for businesses in 2009

I was recently sent an article, by a business associate, called Challenges for Business (in 2009). The article covered by the magazine eucommerz, lists the top 10 challenges identified in the Business Risk Report conducted by Ernst & Young. Here

Talent: consider cost AND benefit

I read two articles this morning that confirmed a few thoughts in my mind: In a downturn, talent management is MORE important, not less important. The difference between companies that will succeed and those that will fail in these tough
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Move beyond simply maximising shareholder wealth

It is no longer ‘cool’ to say your company’s mission is to make money and maximize shareholder wealth. Although many companies pretend that they have a more noble purpose, their actions, processes, controls, hierarchy, behaviour of management and treatment of

What 21st century business needs

A few weeks ago, I was discussing changes in the workplace with a member of my team, Julie Surycz. She went away and wrote this: In 1943, the Chairman of IBM, Thomas Watson said, ‘I think there is a world

Being a “Best Company to Work For” helps during a recession

Here’s an interesting piece of information: According to the UK 2009 Best Companies to Work For survey only 37% of employees in three-star accredited companies – the top award for engagement – are worried about the impact of the current

Being a "Best Company to Work For" helps during a recession

Here’s an interesting piece of information: According to the UK 2009 Best Companies to Work For survey only 37% of employees in three-star accredited companies – the top award for engagement – are worried about the impact of the current

Leo Burnett’s take on trends in 2009

Leo Burnett is the world’s 9th largest ad agency. They have produced two resources looking at trends they expect to see in 2009. The first is a YouTube video that is a bit flashy (I mean literally flash-y) and focuses

Leo Burnett's take on trends in 2009

Leo Burnett is the world’s 9th largest ad agency. They have produced two resources looking at trends they expect to see in 2009. The first is a YouTube video that is a bit flashy (I mean literally flash-y) and focuses

A Lesson in managing (potentially) irate customers

Last Tuesday was my busiest so far this year. Departing home by taxi just after 4am, I took the 5.27am train from Paddington to Taunton, arriving by 9am to set up for an opening keynote. After lunch, I was back
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Is Google making us Stupid?

For those of you with the time (and it needs some time) take a read of this article from The Atlantic. It’s a great read, written by Nicholas Carr, taking us on a short-ish journey of the impact of technology.

A question of Trust: Most Trusted Brands – really?

Honesty, integrity, trust, respect and probably customer service. Ask any corporate company what their “company values” are and you’ll almost certainly get this list (assuming the person you ask even knows). It’s so generic as to be useless, and certainly
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ROWEing business towards success

Picture this: You don’t have to get up at the crack of dawn every morning. You can have a lie in. If you don’t feel like commuting into work, don’t. Go shopping, go to the movies, visit a friend or

People Matter

Organisations get results when individuals, equipped with the right skills, are energized to do the right things at the right time.  Keith Malo (Researcher at AchieveGlobal) In the 21st century, people matter.  In an economic downturn, people matter more than
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Personality tests are missing something …

Don’t underestimate the power that the environment at your office has on the way people behave. A group of social scientists, led by Philip Zimbardo, did an experiment in the early 1970’s.  They created a mock prison in the basement
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The Power of Acquaintances

We’ve all heard the saying, ‘It’s not what you know, it’s who you know.’  In the modern world of work, who you know is more valuable than ever. In your personal life – for example, your marriage – you will
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Bank of England mentions the “R” word

Last night in Leeds, Mervyn King, governor of the Bank of England, told business leaders that he is concerned about rising unemployment and falling house prices and for the first time used the “R” word… stating ‘It now seems likely

Is there value in sharing strategy consultants with your competitors?

McKinsey is one of the most prestigious and respected management consulting companies.  They help solve strategic issues that keep senior management awake at night.  Their audience is generally the movers and shakers of corporate leadership who play a fundamental role in shaping
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Discover how Generations predicted the financial crisis

The past few weeks in the financial markets have indeed been a rollercoaster of a ride! The ensuing fall out and chaos is well documented so I’m not going to comment about the crisis, but rather what I’ve found it
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Navigating Through the Financial Crisis, by Booz CEO

TomorrowToday has done some work with Booz Allen Hamilton over the years, so I was really interested to be send an email containing a letter sent to all Booz staff by their CEO, Shumeet Banerji. Here is what I was
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Tesco Personal Finance has lift off!

Tesco Personal Finance (TPF) was launched 11 years ago as a joint venture with RBS. They have been slowly but surely making in-roads into the financial sector, and this month Tesco plans to take full ownership of the business. This
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Put that in your iPod and er, listen to it

Here’s an interesting battle going on in the music industry, with Apple ‘threatening’ to close doors to iTunes, the dominant force in sales of digital music. (BBC has the full story) If word gets out that music publishers are trying

Let the crowd decide (if you have a bestselling book or not)

Founded by HarperCollins, Authonomy is a new community that invites unpublished and self-published authors to post at least 10,000 words of a fiction or non-fiction manuscript for visitors to read online. Visitors can review and recommend books, and can showcase

Managing Temporary Companies

I was sent a text copy of an article entitled, “The Dawn of the E-Lance Economy: Are big companies becoming obsolete?“, written by Thomas W. Malone and Robert J. Laubacher. A quick online search shows that it was published in

Networking through the corporate web

I wish I had taken networking seriously when my career first began.  Networking is not just for sales people and entrepreneurs.  It is a skill that is essential for everyone to master if you want to surge ahead in the

ABSA on FaceBook

I know this is old news for most people, but I figured we should at least log it on our blog. Got sent this from a colleague, Jude, a while ago. She got it from BizCommunity, but I can’t find any

See you on the flip side

“It is my contention that in the over 40 years that I have been associated with the JSE, South Africans have always over-reacted emotionally towards the exchange. When there is a bull market people believe it is never going to

Building Network Alliances – The future for profitability and success in turbulent times.

Business world is facing the dawning of a new alliance age / revolution that will bring about a new business model more symbiotic and substantially different from the business model of today. The competitive and changing economic landscape demands a

Accenture’s Multi-Polar World

Accenture released an excellent report last year entitled “The Multi-Polar World”. In it, they argue that right now we live in a world going through major transitions, caught between different “poles” of focus, interest and power. I think they are

Good with Money

Our global research has long been indicating that companies who concentrate more on who they are and less on what they sell will gain the competitive edge over their competitors. The “who you are” is defined by the values a
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The Next Empire/s

The latest edition of Strategy+Business has a great article on a new book looking at USA, Europe and China. Here is an extract: What can the U.S. do to maintain its competitive position against the E.U. and China? Foreign policy

Load shedding lessons (and opportunities)

Dr Graeme Codrington offers insight for South Africans (and others) on how not to be left in the dark when it comes to strategic planning as well as attracting and retaining talented young people with creativity – particularly when traditional

To err is Terminal 5

I write this entry as a South African. I say that because we’re extremely hard on ourselves on this end of the planet. We often compare ourselves to the resources, experience and might of the ‘developed world’ when we open

Learning from Nature (and disaster)

“Learn lessons from nature”. That’s what the world’s top thinkers all say. We need to learn from the natural, interlaced connections of ecosystems. We need to learn from the complex communication systems and overlapping symbiotic creatures, and find lessons there

Office 2.0 Database

I’m a great fan of so-called Web 2.0, and what it’s going to mean to our way of interacting and doing business. Today I came across a wonderful database of Office 2.0 apps nicely arranged into useful categories. For those
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Small is beautiful – and connected

Small, rich and stable countries tend to be the most globalised, at least according to an index of 72 countries by A.T. Kearney, a consultancy, and Foreign Policy magazine – to see a graphic of the 2005 index, click MORE

The Lion and the Dragon

This past week, ICBC, the world’s most valuable bank (valued at $319 bn) took a 20% stake in Standard Bank, Africa’s largest bank by assets. The deal is worth $ 5.5bn. This is the largest foreign investment by a Chinese
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MP3 stethoscopes

Earlier this month, researchers at a medical conference on respiratory diseases in Stockholm, reported that MP3 players with built in microphones are better than traditional stethoscopes. In addition to picking up many respiratory noises better than the stethoscope, they have
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Corporate Chaplaincies

As part of the trend towards more transparency and an interesting rise in spirituality (or is it just SQ – spiritual intelligence?), I have noticed companies using spiritual advisors. The Economist has noticed this trend too… Praying for gain Aug

Who you are, not what you sell

First published in Cover magazine in Oct 2006. We all know that change is now a constant reality. But, less obvious, is the fact that the daily changes we encounter are merely symptoms of an irreversible, radical transformation of our

What’s Your First Impression

You only get one chance to make a first impression. The old cliche could not be more true, or more important, in a world where we compete constantly for customer’s attention and connection. Dr Graeme Codrington looks at some first

Nedbank’s Power to the People Billboard wins awards

Congrats to Nedbank. Their outdoor billboard has just won the top rated global advertising industry award in Cannes – the Lions Outdoor Grand Prix. The “Power to the People” billboard was erected on a school property in Alexander township in

Exploring business’s social contract: An interview with Daniel Yankelovich

A founding father of public-opinion research explains why shareholder value isn’t enough. I found this in my archives recently. It is dated 2007, and comes from the McKinsey Quaterly. I have no idea how I got it. It is an
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IKEA Experience: We make men feel like men again

In a surplus world, filled with similar goods and services, sold in similar stores which reside in similar looking strip malls or warehouses, sold at similar prices by staff who swap companies every few years, we need to do more

Prisoners of the past

The opening line of the best selling business book of all time is as succinct as it is true: “Good is the enemy of great”. Jim Collins’ 2001 bestseller, “Good to Great” explains how most companies never become great because

The New Village: Building Courageous Companies

In this article, Keith Coats, our resident leadership expert, visits one of his favourite themes: the company as a village. He explains the four key requirements for developing successful and resilient organisations: belonging, mastery, independence and generosity.
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Travel Tips: Power, Phones and Tipping

For those who travel regularly to different cultures, you know the nightmare of arriving in a new country and realising that you don’t know some important local customs. I’m not talking about the customs officials at the airport, but rather
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Locking up information

The first time I heard about the AACS ‘secret’ code (AACS is the anti-copying system built into HD-DVDs) being aired on the net, was the user revolt on Digg that made news on the blogosphere. Then this morning while browsing

In the dark

You need to know that I am grumpy. At 1:29am this morning, my electricity was turned back on – after 3 days of being off. I mean completely off – nada, nothing – since Monday night at 3am. Then, as

Get your daily Joost

Joost is the new internet TV concept being developed by highly successful entrepreneurs Niklas Zennström and Janus Friis, the founders of Skype which they sold to ebay for $2.6 billion cash! Joost pronounced ‘juiced’ is an interactive software for distributing

Cheeky companies with happy customers and even happier bottomlines!

Every business has customers who are convinced they can design a new product that is better than the product they are being sold. So the question is why not let them? Crowdsourcing is a new and innovative research methodology that
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Campaigning on the Internet

This report from The Economist, 15 March 2007 (may need subscription): Of slips and video clips Candidates for 2008 are racing to master a new medium DURING the presidential campaign of 1800, partisans harnessed high-speed technology to spread their message.
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What’s changed in advertising – Shelly Lazarus speaks

As the most powerful woman in advertising, and one of the most powerful business women in the world, Shelly Lazarus, CEO of Ogilvy & Mather, is someone to listen to. Recently, in a variety of different interviews, she reflected on

Wikipedia: Are you who you say you are?

A few days ago, a senior Wikipedia editor was “outed”. Essjay, as he was known, had claimed to be a professor of religious studies. In fact, his name is Ryan Jordan, and he is a 24-year-old college drop-out. An interesting

Links in a chain: How it all fits together

I was asked again the other day what the “theme” of this blog is. It can sometimes seem like a collection of rambling musings on the world. Well… Besides being just that, it is really the place that the network

Cancelling an event

I’ve been promoting something to my friends which I’ve been looking forward to for some time now – Graeme’s “Mind the Gap” presentation on Feb 8th at Kyalami. I’ve seen the presentation (about how the different generations behave and think)

How not to apply for a job

This is too good to be true… It was reported in London newspapers last week, and is just unbelievable. It’s an anti-talent story. The story of a young web designer looking for a job in Dubai. He applies by email,
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The Company of the Future

In Fast Company, Dec/Jan 07 edition, there is a short piece about a new type of company, entitled “Ears Wide Shut“. The company is Squeezebox, which sells “a $300 device that lets audiophiles take digital music from their computer hard
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Fat Cats march on in 2007

The last few years have seen obscene payments made to CEOs. The gap between what the top managers earn and what labourers in their factories earn has never been as wide as it is today (unless you go back to
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Be a Reporter for CNN (or not!)

Blogs were the front runners of a new phenomenon that has swept the world over the last 3 years or so. It now has a name: Web 2.0. Other words used to describe this new approach to online activity include:
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qnomore – gotta love the free market

Anyone who knows me will know that I am irrationally exuberant about South Africa’s future. I believe my home country has a rich legacy, a wonderful heritage to share with the world, and a bright future. Of course, there are

The airport bestseller – the role and emergence of corporate autobiographies

Aiden Choles, an expert in the use of narrative techniques in the corporate world, argues that the rise of the corporate autobiography as bestseller is proof that we need stories, rather than benchmarks, and human connection rather than policy and

Cyber Bullying?

There is increasing work being done looking into the effect games have in the real world. One one level it seems like a waste of time, effort and money. The stuff of Hollywood. Aparently not. South Korea is the most
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We keep asking, ‘how big is blogging?’

This question has been around about as long as blogging has. Is blogging just another fad, another fringe happening, and does it have the momentum to make it into the realm of main stream? Of course anecdotes abound to illustrate
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We keep asking, 'how big is blogging?'

This question has been around about as long as blogging has. Is blogging just another fad, another fringe happening, and does it have the momentum to make it into the realm of main stream? Of course anecdotes abound to illustrate

They just don’t get it

I’ve just read an article on Moneyweb titled ‘MySpace, ByeSpace?’ (http://www.moneyweb.co.za/shares/international_news/329842.htm). It refers to loyal users of social-networking sites renouncing the sites and deleting their pages – ‘not in spite of their popularity, but because of it’. They are being

Girl Scouts update for the 21st century – its all about leadership

Sept. 18 /PRNewswire/ (full report here) — As it approaches its 95th anniversary in 2007, Girl Scouting is undergoing a historic transformation to modernize the iconic organization and focus on leadership development for girls in the 21st century. Addressing each

Bullet proof personal narratives

I enjoy keeping tabs on the narrative pulse of South Africa. By listening out for the narrative take on events I believe we get glimpses into our consciousness as a nation. The same applies to organisations and understanding their own

Family Connection in a Global World

I have discovered that the wonderful tool of blogging has helped me to stay connected to my family. I have 2 brothers and a sister and between us we have 9 children. My two are married so the total number

Mirrors

I do hope you’ll excuse the therapy analogy here – one nevers knows how severe the lynching may be when mentioning therapy influenced notions in the business context. Anyway … One of the roles a therapist fulfills for a client
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The Future of Newspapers

We have a few clients who work in the news and publishing industries. These industries have always seemed out of date to me, but I recognise that many of these companies are working hard (scrambling?) to get into the digital

Your story is your story

I’m a firm believer that your story is your story. As it is rooted in your experience and by virtue, your story is a simple retelling of your experience. It is not then a ventured opinion that is open for
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BA Systems release environmentally friendly weapons

In the The Sunday Times in the UK today, there is a bizarre story about BAE Systems (read it here). This company produces a variety of products, mainly military armaments. In a report on Sunday, BAE Systems announced that they
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HP spy scandal

News broke this past week that HP board chairperson, Patricia Dunn, had ordered a probe into how information was being leaked to the press. This investigation led to the obtaining of personal phone records of some directors, and at least

Listen to your customers

Every marketer says that they do. Companies swear that they know their customers. But, as a fantastic article from Fast Company shows, most organisations are just fooling themselves. Its a long read, but well worth it – from Fast Company,

Biko on Africa’s Gift to the World

Today is another anniversay. It is 29 years since Steve Biko died in police detention in South Africa. Steve Biko was a leader who focused on helping black people in South Africa to gain self esteem. He founded the Black
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The World We’re In

Here’s a great description of the “connection economy” from The Future Of Competition: co-creating a unique value with customers, by C K Prahalad and Venkat Ramaswamy (buy it at Amazon.co.uk, Amazon.com or Kalahari.net): A profound, but silent, transformation of our

Things are hectic

Have you noticed how busy everyone is? It’s almost as if the phrase “things are hectic” is usurping the inimitable response of “fine” when asked, “So, how are you?” Shawn Callahan over at Anecdote has termed this the busy-ness meme.

My Customer, My Co-Innovator

In the 31 Aug 06 edition of strategy+business, Michael Schrage wrote an excellent article about using the power of Web 2.0 type thinking to involve customers in innovation processes. Read it here. His basic point needs little elaboration: Involving customers
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IBM Puts Dollars Behind the Crowd

IBM CEO Samuel Palmisano has announced what he calls an Innovation Jam – an attempt to come up with new business and product ideas by leveraging the collective intelligence of IBM’s 100,000-strong ‘crowd‘. According to Yahoo! Business, IBM has “used

Significance in the Connection Economy

When we speak about a sense of significance, this could be an implied point anyway, that significance needs not be found in the workplace only. Reading an article this morning on companies that promote and belief in social awareness, I

Dean Jones sacked after ‘terrorist’ remark

Pardon me for a parochial comment (about cricket and about South Africa), but this caught my eye… Dean Jones, the former Australia Test batsman turned TV commentator, has been sacked by his employers, Ten Sports, after calling Hashim Amla a
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A Delicious Fetish

Joshua Schachter once sent me an email. At the time, I had no idea who he was – his response had come from a request I’d sent to the del.icio.us ‘support team’. Del.icio.us is a social bookmarking site, I needed
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A Reflection on the Tour de France

One of the more difficult Connection Economy concepts for people to get their heads around is the concept that Edward de Bono dubbed, “co-opetition”. This is defined as the ability of competitors to co-operate. Watching the longest Tour de France
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Co-opetition

Co-opetition: This was a word invented by Edward de Bono, that described co-operation between competitors. This is a feature of the Connected World. A small story caught my eye this past week. Recently, two employees of Coca-Cola (at head office
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JetBlue storytelling

More often than not the accussation of “telling tales” reminds us of our childhood when our parents would admonish us for being naughty and use this phrase in a far-from-covert ploy to get us to tell the truth. Well, JetBlue
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Business 2.0 Gets It

Business 2.0 recently released its list of 50 People Who Matter NOW, and 10 People Who Don’t just to compliment it. No huge surprises on the Top 50 Who Matter list, if you understand that the role of the consumer
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The Church and the Connection Economy

Evidence of the “connection economy” is growing all the time. One of the key characteristics of this new era is the decreasing importance of tradition boundaries, and the increasingly significant role of connections. In particular, geographic barriers are being swept

Dubai in the Connection Economy

A few years ago, the super clever leaders of Dubai realised that oil was not going to last forever. Maybe only 20 years (some scaremongers think this is so), maybe 100 years, or maybe even more than that. But whatever

Grapevine marketing

We’ve all heard of viral marketing, product placements in movies and TV, and know the power of word of mouth. But now Proctor & Gamble (P&G) have taken this a step further. They’ve started paying hundreds of thousands of moms

Trillion Dollar Industries: The Next Big Things?

I could back this up if I needed to, but my gut and all the evidence points to the fact that the “next Google” (the next big company that takes the world by storm) will come from one of the

Men and women in the office

A small little filler in the BusinessWeek magazine, 29 May 2006 edition, caught my eye. It is about what different people want in the physical layout of their offices. Interesting read: What Do Men Want? A Thermostat By Elizabeth Woyke

The Importance of Corporate Governance

A quote from “Governance in the Digital Age“, by John M. Eger: This trend away from corporate community engagement must be reversed as we increasingly must compete for the high-tech knowledge worker. Corporate America needs to lead the way to
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Suicide: A Great PR Move

When three prisoners at the Guantánamo Bay Camp X-ray – America’s much maligned detention camp for “enemy combatants” that has kept prisoners of “war on terror” in a legal limbo for over 3 years – committed suicide earlier this month,

Turning Employees into Millionaires

SAP, the conservative German software company announced a month or so ago that it will pay out $ 381 million in 2010, to a few hundred managers, if the company is able to increase its market cap by 100% from

Cellphones in Iraq

There was report today on the radio about a warning given to British soldiers serving in Iraq: do not phone home on your cellphone! The Iraqi insurgents are tapping into cellphone calls made by soldiers back to their families. Its

Business Continuity in Age of Constant Change

Conversations about knowledge continuity often relate to succession planning and the retirement of key older leaders. While these considerations are obviously important, they can mask the fact that, these days, business critical expertise and knowledge often reside lower down in

Connections matter

There’s a company in the US called ‘American Apparel‘. They’re well known for being a ‘non-sweat’ shop business that gives everyone who works for them a better deal than possibly other T-Shirt Manufacturers. Google them to connect to links that
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MySQL – The Model 21st Century Company?

I picked up on a great Fortune article on the CNNMoney.com site about MySQL, the open-source software designers, over the weekend. It unpacks the dynamics of this completely decentralised organisation, and just what makes it tick as well as it

Emotional Connections

Aiden Choles has written a great article on corporate connections, branding your emotional intelligence and getting the most out of your employer brand. Its available at www.mba.co.za.
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Talent – Barrie and Aloysias

Talent is an issue on everyone’s agenda. Especially in the Connection Economy. “We’re good enough, therefore we’re old enough”. – The voice of the Young Snots. “Call me by my first name – I know I have to earn your

Tracking the World Wide Buzz

Marketing, media and consumer behaviour redefined Standard Bank recently had a few marketing and banking tongues wagging after forking out millions to change their well known and fairly acceptable ‘simpler. better. faster.’ pay-off line to the abstract, Triple-B: ‘inspired. motivated.

The community employer – a new employment contract

It is not breaking news that business paradigms are shifting significantly. The difference, in historical terms, is that the shift is taking place on a global scale never seen before. Thomas L. Friedman, in his seminal book The World is

Companies In The Crossfire

At TomorrowToday, we are passionate about understanding the Connection Economy. We’re convinced that companies need to focus more and more attention on WHO they are, and not just on what they sell (or what they tell people about what they

Download the whole internet?

I am sure many of us have wished at times that we could have the “whole Internet” on our hard drives. Of course we know its impossible, the Internet in 2003 weighed in at approx 90 million gigs, a little more than
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The Connection Economy and the Death of Advertising

Regular readers of this blog will know we try and track uses of the term, “Connection Economy”. For us, its a key term that describes the emerging reality of the 21st century. Its a world in which WHAT you sell

4 Predictions abut the future of work

FastCompany has an article in their March issue, ‘Fealress Predicitons (and what to do about them)’. These are their 4 predicitons about the future of work: 1) No Benefits, Better Jobs 2) Blue Collar Gets Sexy 3) Everything Global is

On using overly-simplistic language to describe complex organisational issues…

Dave Snowden of the Cynefin Centre recently said that the relationship between a terrorist and the state, a tax-payer and the tax authority and an employee and the organisation are very similar: they are all complex, a-symmetric relationships and a
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Breaking the rules, destroying connection

He who pays the piper… One of the “rules” of the schoolyard always seemed to me to be that the guys with the biggest muscles got their way. But there were at least three other rules in operation that have
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Skirmishes in the generation & connection economy wars

This past week, France has once again been burning. This time, it is the anger of students at proposed new labour laws that is fuelling the days and nights of running street battles, car burnings and trashing of buildings. The
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This week in the Connected World…

…good news for Apple as the Pope endorses the iPod. And speaking of iPods, even DA leader Tony Leon is getting in on the podcasting act. Other South Africans making a mark on the Web are AJ Venter, who’s just
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A rant: Sport is about money

?ic@TomorrowToday.biz is a blog that faciltates discussion about two predominant, important themes: 1. Thoughts and musings about the emerging Connection Economy 2. Rants about SA cricket. Ok, more specifically, Graeme’s rants about Jacques Kallis. And now mine, about Barry richards.

The bottom line on blogging

I’ve stumbled across an excellent article at KansasCity.com entitled The Bottom Line on Blogging which takes a look at some of the emerging stories from blogging and bloggers in the corporate world. Our very own, extremely successful Stormhoek Winery blog
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Unconferencing

Dave Winer has come up with the idea for an unconference out of sheer desperation – conferences are malignantly boring. Here’s the full text, or you can read his post here. “The idea for an unconference came while sitting in
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Let’s have a drink together….from opposite sides of the world

The latest edition of New Scientist magazine has an article [read it online here] on glasses that have been invented by MIT that allow lovers to drink together from remote locations. The glasses are fitted our with LED’s, liquid sensors,
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Let's have a drink together….from opposite sides of the world

The latest edition of New Scientist magazine has an article [read it online here] on glasses that have been invented by MIT that allow lovers to drink together from remote locations. The glasses are fitted our with LED’s, liquid sensors,
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Thoughts on corporate blogging

A few interesting articles around the increasingly accepted practice of corporate blogging (whether as marketing devices or internal communications tools) are finding their way into conversations on the Web at the moment. The first, one CNN Money‘s site (but originally

Emotional Intelligence in an Economy of Connection

The shifts taking place in the global economy are changing the way in which a company establishes its value proposition as a competitive differentiator. A few years back a company could bet on their “quality of product� as a sure
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Why Knowledge Management Fails

New research has proven what we’ve been saying for some time: that technology (and innovation) is not the key to successful corporate renewal or knowledge management. The real key to success is PEOPLE. Intellilink Solutions puts it this way: Knowledge

How about doing an unconference?

We have all been to them, we all know what they are like and yet nothing changes. I’m talking about conferences in general and in some cases the strategy sessions and planning sessions that go on in the corporate world.
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Samsung gets the power of Narrative

The caption reads, “It’s about a building with 88 stories and a boy with just one”. Samsung built one of the tallest buildings in the world in Malaysia … but their marketing is also about communicating a story – that

For the people, by the people?

Johnnic Communications have launched a new ‘citizen media’ site called reporter.co.za. The website is inviting people to become active participants in broadening the scope of news by reporting on issues that affect their lives. reporter.co.za will be completely free-flowing and

Narrative: high concept and touch

Dan Pink, in his book, A Whole New Mind (get it at Amazon.com or Kalahari.net), captures nicely what relevance Story (which I prefer to call Narrative) has in our economy. In my own words: The information age was all about

The challenge for the big guys in the connection Economy

Although the era of 'bigger is better', is not coming to an end any time soon, there is a real challenge for the big corporations as oppossed to the little guys out there. Today's customers are becoming more an more demanding,
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Goodbye Alan Greenspan

On 31 January, in just two weeks’ time, the world’s most influential economic police maker retires. Alan Greenspan has headed up the Fed (USA’s central bank) for the past 18 and a half years. And now he retires, to much
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The Brussel Sprout and Christmas – an eBay parable

“All the world’s a stage” eBay, the world’s online auction place, continues to provide amazing 21st century “village square” stories. There are a number of people selling left over, or completely uneaten, Christmas meals. One item caught my attention: a
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Confirmation of a character Tsunami

Sitting in a lecture at the UN Economic and Social Commission for Asia and the Pacific in Bangkok listening to David Hastings talking about the tsunami that devestated this region on the 26th December 2004. Some interesting insights are emerging
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Ten practical marketing trends for 2006

The Wise Marketer today, gives a summary of Foxhound‘s top ten marketing trends for the year ahead. Read it here. Its a short read that will get you thinking, and prove again that the focus is moving to connections, rather
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The Tyranny of Reason (Logic)

I am currently reading John Ralston Saul’s book, “Voltaire’s Bastards” (buy it at Amazon.com or Kalahari.net). He is a Canadian philosopher with an impressive reputation. I have only just started his book, but it seems his intent is to show
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Technology & Talent: How consumer power drives business technology

The Wise Marketer on 27 Dec 2005, carries this story – read it here. A summary: “The growing integration of technology into every aspect of life, whether in the home, office, family, car or recreational arenas, will profoundly impact business
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Technology & Talent: How consumer power drives business technology

The Wise Marketer on 27 Dec 2005, carries this story – read it here. A summary: “The growing integration of technology into every aspect of life, whether in the home, office, family, car or recreational arenas, will profoundly impact business

Office Optional

The Dec 2005 Inc magazine has a great article on Point B, a consulting company with over 200 employees, and no office premises at all. In addition to their virtual nature, they also have a specific approach to their staff
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A thought to chase: The rich

Here is thought that I put here, because I have nowhere else to leave it, and I am not sure what can be done with it… Throughout the ages, the rich in societies have been able to enhance their lives.

Has Google sold its soul?

So has Google’s purchase of AOL for $1Billion brought it it into the fully capitalist fold, thereby undermining its “Do No Evil” motto? Matt Asay would have us believe so in this post at InfoWorld’s blog. December 17, 2005 Google

Outside of effective media strategies where else do monopolies hurt

South Africa is home to only one fixed-line-operator. It’s name is Telkom and it’s enjoyed this status for long enough to have generated a fair amount of frustrated customers. Screw the public! Do we care? NO! Why? Look how much

If you’re not on Google, you can’t possibly be alive

As I sat there scratching my head, for how can you be alive and not be found on Google.com, I realised that a new criteria for existence has been born, and I had just tripped over it. A credit history
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Black Marketing

Not like the name suggests, this is a strand of marketing that is being borne out of how the Smoking Co’s have been cornered by global health legislation (and soon too the breweries!). Now that they’re no longer able to
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Any bets on me getting a new DVD?

I bought my daughter the DVD of ‘Finding Nemo‘ a few months ago (not sure when?). As all well watched DVD’s are destined to do, this one cracked, and is no longer playable. So here’s my theory on DVD’s you

What an experience

I had lunch with Rich and Dave today. I’m writing about it, because lunch is probably the first thing I’m going to forget. Rich and Dave are from Missing Link (one could even make a case for them being the
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“Podcast” declared ‘word of the year’

This could be seen as another post giving you amunition for why you need an iPod for Christmas, or it could be an illustration of just how important social software has become. The New Oxford American Dictionary has declared ‘podcast’
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"Podcast" declared 'word of the year'

This could be seen as another post giving you amunition for why you need an iPod for Christmas, or it could be an illustration of just how important social software has become. The New Oxford American Dictionary has declared ‘podcast’

They rule

Amazing web site based on Social Network Analysis

Customer service Mike’s way

There’s a young guy named Mike who heads up the Braamfontein Tempest/SIXT car rental office. He used to be based at Johannesburg International. He was moved to Braamfontein as part of a promotion? (Imagine what happens when you mess up?)

Customer service Mike's way

There’s a young guy named Mike who heads up the Braamfontein Tempest/SIXT car rental office. He used to be based at Johannesburg International. He was moved to Braamfontein as part of a promotion? (Imagine what happens when you mess up?)

For the hang of it

It’s a question I get asked often. Sure, the Web is evolving into a platform for ordinary people to share information with just about anyone who’ll look or listen, but why put information out there if you’re not making money

Is Telkom taking on Google and Skype?

So Telkom has a VoIP solution called TelkomInternet Communicator. But here’s what I don’t understand…. * It’s essentially the same product as Skype or Google Chat. Why are they doing this? Did they pay someone to develop a product that

The dawn of the iPub

I’m always on the look out for new ways people are viewing and using the world (paradigm shifts). In a world of discontinuous change they’re happening all around us. It’s in these spaces that we see new innovations as people’s

Get outta the way, here comes Google

Like me, you’re probably bored of another Google ‘the destroyer’ story. But I found a great few paragraphs on Wired tonight outlining some of Google’s expansion and a brief summary of what they’re up to and who’s in trouble if

Internet driven Hugs – anyone want one?

If you’ve read what we have to say about the Connection Economy then you’ll know that we’re moving toward the 3rd human frontier. At the end of the Industrial era we’d mastered the physical, we’re currently mastering the mental and
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The World is Flat in Open Source

Social software (see http://www.tomorrowconnecting.biz for a full introduction) is the set of technologies allowing people to collaborate online. Wikis are online tools that allow any registered users to update, add or delete content in a document. All changes are tracked,

The World Really Is Flat

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What next? A body cavity search?

There is a trend in shops which is really starting to irritate me. I’m referring to the habit of installing security personnel at the entrace/exit of a store with their primary purpose being to scan your receipt and ensure that

Google Book Search – Librarian Revolutionaries

I have just been playing around with Google’s online book search & it is awesome. They have indexed the actual content of millions of pages of books. When you run a search it actually returns the book to you. You
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The Bottom Half of the Pyramid

Michael Goldman, Lecturer in Marketing, Innovation and Strategy with the Gordon Institute of Business Science, wrote a brief piece about C K Prahalad’s concept of reaching the world’s poor in MarketingWeb. Read it here. The key is a radical rethink

An interview with Jackie Huba

I recently got in touch with Jackie Huba of the Church of the Customer blog following a comment I made on the blog about her already infamous Apple Vlog. Jackie is an influential business speaker, trainer and writer. She recently

Kazakhstan to sue Borat

Yup it's true a whole country is wanting to sue Borat, aka Sacha Baron Cohen, aka Ali G.A spokesman has said the character is "utterly unacceptable" and plans legal action because the skit unfairly portrays the people of Kazakhstan.Check out

Sony and the ‘mother measure’

Excuse me for one last Sony post, but this is a beeooot. A friend mailed me today (sorry if I got in first, couldn’t resist) to say that his mom had forwarded him a ‘Boycott Sony’ e-mail. His comment was

How to generate goodwill after bad service

A suggestion to Telkom - give people free usage of phones and internet based on how much they've been messed around by our Proudly South African company (well, they ARE the BEST fixed-line operator in South Africa...).

Think Sync!

We had another ‘human get together’ tonight for the Think Sync!community tonight. The group decided to explore what connections really translate into, from a value perspective, in an emerging world in which connections are becoming critical. There’s still no agreement

How not to treat your customers: a lesson from Sony

Scenario: you're a Windows user who buys a new cd distributed by Sony. To play the cd you *have* to install Sony's software (the cd works fine on Mac or Linux) - and an extra programme called a rootkit
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How are you losing out?

A post with the title, Mind the Conversation Gap at Steve Rubel’s Micro Persuasion caught my eye today, not only because TomorrowToday.biz uses a framework with a similar title (see Mind the Gap), but because in the post he has
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China’s Generation Y

I don’t often recommend a book before reading it myself, but this book has caught my eye, and I wanted you to know about it. I have ordered a copy, and will review it in detail in a few months’
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China's Generation Y

I don’t often recommend a book before reading it myself, but this book has caught my eye, and I wanted you to know about it. I have ordered a copy, and will review it in detail in a few months’

Speedbumps for The Business Experiment

A little while back I posted about a new online, open source collaborative business startup called The Business Experiment (TBE). To be totally honest, I am guilty of not really participating actively in the growth of the project so far
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MI6 online

A sign of the times…. ? The British Government Secret Intelligence Service, known as MI6, has today launched a website – http://www.mi6.gov.uk. They don’t give any secrets away (doh) – check out the FAQ, where they won’t say how much
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Microsoft and Yahoo join (IM) forces

In a move that’s sure to unsettle America Online and Google, Microsoft and Yahoo have joined forces in the arena of Instant Messaging. The announcement was made today. Essentially this is what it means: “The deal, the first major alliance

Poaching talent

Many companies today are recruting and attempting to retain staff in an environment where their ‘bright young things’ are being snatched with the lure of bigger salaries and more responsibility. Here’s a short article that caught my eye about SalesForce.com
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Get OutFoxed!

In a nutshell, OutFoxed is about exploring ways for you to use your network of trusted friends to determine what's good, bad, and dangerous on the internet.

The A – Z Of HyperNetworking In The Connection Economy

From developmental stages to mainstream technology Companies around the world have already begun to experience the power of third-party Web sites (e.g. www.hellopeter.com) and any self-respecting marketing department commits staff to monitoring them. But that’s not enough anymore. Clients want

Diversity: So how should we do this?

Written by Jean Cooper and Graeme Codrington. The previous e-zine had a great article by Barrie Bramley and Dr. Graeme Codrington, entitled: Loving and leading diversity. In this article they explain the business benefits of deeply embracing diversity in the

India is coming…

For those of you who are unaware of it, India is on the rise. I saw this first hand when visiting there recently. Not only is the fact that on average, the Indian guys are reasonably well educated, the also
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Small things do make a difference

We went out for dinner as a family last week. Nice venue, great welcome, drinks served and our meal ordered. Then came the wait and boy what a wait it was. You know you’ve waited far to long for your
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Democracy comes to China

Screaming fans and SMS votelines are more popularly associated with the crazy Western nations who regularly run “Pop Idols” as it was first branded in the UK) and their spin off shows (such as “American Idol” and South African “Idols“).

Beyond National Pride

I was at my daughetr’s school this morning to watch a small play on the Creation (armed with torch and yellow T-shirt, she was part of Day One – when light was created). One of her classmates was wearing a

Well done Jhb International

After a long flight home I was waiting for my luggage at Jhb International airport when to my surprise an announcement was made informing me on the progress that was being made in getting my luggage from the plane to

Social Network Analysis

Check out this website for the International Network for Social Network Analysis
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A Whole New Mind: Moving from the Information Age to the Conceptual Age

Every now & then a book comes out that corroborates certain facets of the TomorrowToday.biz message. Daniel H. Pink a former White House speech writer has recently released a book that he spent several years researching. The books deals with

To meet, or Not to meet…..?

Every now & then an internal conversation happens in TomorrowToday that reflects some of the difficulty of moving away from the traditional business structure into a virtual & connection economy one. A recent conversation that did the rounds concerned whether
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Extrapreneurship

An article in the Futurist magazine addresses an new way of developing / running enterprises that uses the best of the outsourcing trend, the connection economy, and connection technologies. The article ‘blurb’ says: “Information Technologies are toppling traditional hierarchical business-management

Brand Values in the Connection Economy

BizCommunity today had an interesting report under the heading, “Internal branding values ignored“. “A UK marketing study by Price Waterhouse Coopers shows that less than a third of senior managers believe their companies’ external values are matched by its internal
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Connection Economy Tools

“The ‘surplus society’ has a surplus of similar companies, employing similar people, with similar educational backgrounds, coming up with similar ideas, producing similar things, with similar prices and similar quality.” Kjell Nordström and Jonas Ridderstråle, Funky Business. This is the

MBA blogging community

BusinessWeek Online, who brought us Blogspotting and other fantastic business blogging resources, have added a new string to their blow. The MBA blogging community (still in beta version) allows users (MBA students, alum or recruiters) to start their own blogs

Where do you get your news from?

I find it fascinating that more and more people are getting their news from “spoof” news shows. The Late Night Shows (Conan O’Brien, Jay Leno, etc), have always provided light relief, with a few well placed jokes about current affairs

WOMMA and The Deathmatch

WOMMA is an acronym for the newly-formed Word-of-Mouth Marketer’s Association. It is the official trade association for the word of mouth marketing industry, and according to the site, a collection of “fantastic brands and marketers who know that happy customers
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Pay ‘em more to keep ‘em

This morning I heard Thabo Mbeki say something that is very familiar to us. In addressing the high salaries that councilors of local government earn, sometimes higher than his own, Mbeki explained how skills come at a premium in the
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Pay 'em more to keep 'em

This morning I heard Thabo Mbeki say something that is very familiar to us. In addressing the high salaries that councilors of local government earn, sometimes higher than his own, Mbeki explained how skills come at a premium in the
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Does employment guarantee quality?

I work in the most un-sexy industry: earthmoving & construction. But every now and then our dead-brained-earthmoving-sludge of a culture shows the progressive world up. This month we are having our workshop audited for ISO implementation and accreditation. As a

www.TomorrowConnecting.biz

As part of TomorrowToday.biz’s ongoing commitment to helping our clients find the most effective tools for understanding, processing and exploiting the Connection Economy, we would like to announce the launch of our “blog about blogging”, ?ic@TomorrowConnecting.biz. ?ic@TomorrowConnecting.biz will focus exclusively
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A GOOD airline experience

With many bad experiences of flying having made their way on to this blog I thought I'd relate some of the excellent service I've recently received from Singapore Airlines.Check-in was fairly fast at all 4 of their flights I took
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Daisy Chain

Are you “Linked In”? A friend here in London added me to his list and then another invitation from a friend in SA popped into my email inbox and then I invited an ex-colleague in Germany … and so the

Been fired? Got story? Go here!

Another ‘isn’t blogging wonderful’ application. Been fired? Want to tell someone? Go here!

Talent Community: Face-to-Face

This evening marked the first of what I hope will be many insightful, interactive “real people” meetings for what has become known as the TomorrowToday.biz Talent Community. Much has been said and done electronically leading up to this point, as

Business good in China

American businesses are doing well in China. The front page of the China Daily business section reads, "US firms upbeat on China." The article says that most US businesses operating in China reported increases in annual revenues last
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Die-hard brand loyalty

Over at my China travel blog I've written about how much I love my Apple iBook laptop. It doesn't give me any problems, runs really well, has excellent battery life and is very portable (when I bought a camera

MyCircle.co.za

You remember Barrie’s The Oracle of Kevin Bacon post? So just how prevalent is social networking in South Africa? (with a truly South African flavour, that is). Yahoo! Groups is a facility that some of us use, and we’re becoming

First “Who”, then “What”

In “Who Comes First: Good to Great Marketing” at Marketing Profs, 23 August 2005, Paul A. Barsch uses Jim Collins’ “Good to Great” concept of getting the right people on the bus and applies it to the marketing function. This

First "Who", then "What"

In “Who Comes First: Good to Great Marketing” at Marketing Profs, 23 August 2005, Paul A. Barsch uses Jim Collins’ “Good to Great” concept of getting the right people on the bus and applies it to the marketing function. This

CV’s and the Connection Economy

I read this article today, written by Reg Lascaris – of Hunt Lascaris – after I had a similar conversation with a potential client, discussing the need to balance work teams, using expertise vs personatity types. I thought others may

CV's and the Connection Economy

I read this article today, written by Reg Lascaris – of Hunt Lascaris – after I had a similar conversation with a potential client, discussing the need to balance work teams, using expertise vs personatity types. I thought others may

Young Entrepreneurs Drain Labor Pool

This newsletter was recently distributed by The Herman Group Young Entrepreneurs Drain Labor Pool August 24, 2005 Early indications suggest that the Millennial Generation, born after 1985, has a strong orientation toward entrepreneurship. They feel confident that they can achieve

Workers of the world unite

In The Economist of 25 Aug 2005, A “Going global” feature looked at the issue of “Workers of the world attempt to unite against Wal-Mart” (login required, I think). The report is of a meeting of some of the world’s

My coffee-shop office

I love my office. My desk is never at the same place – in fact, I can choose a different desk each time I come to office. Also, my desk is always clean – no scrap papers from yesterday or

The Three C’s of the Connection Economy Women

Having watched the segment on working moms (premium content, requires free login) on last Sunday’s Carte Blanche, the subject of balance touched a chord, yet again. Very aptly put by one of the interviewees, we seek the “Three C’s” in

EVEolution

Tom Peters highly recommends the book, “EVEolution:The Eight Truths of Marketing to Women” by Faith Popcorn & Lys Marigold (buy it at Amazon.com or Kalahari.net). In his generic presentation on Re-Imagine, Peters extracts some key learnings for anyone who takes

Leading and Loving Diversity

Written by Barrie Bramley and Graeme Codrington. There is no doubt that Diversity is playing itself out as a critical factor in business today. In some countries, especially those with histories of institutionalised oppression (like South Africa, or the USA)

The Third Space

Late last week, Roger Saner (our web uber-maester) and myself were meeting at a Coffee Shop to work through some web design issues. As we sat there, a woman who was meeting with a friend came over to us and

Die spammer scum!

We all hate spam (except for the Monty Python "Spam" skit, but that was, well, completely different). And there's been very little way to fight back...until now! The Blue Frogs are pioneering a way to stop spammers -

FedEx blows it

Thanks to Steve Rubel for an awesome link. The FedEx Furniture dot com guy (Jose) loves FedEx. So much so, that his entire apartment is furnished with FedEx packaging. He raves about it online and has an eclectic readership who

The Referral Economy…

…is Time Europe’s phrase-of-choice when describing word-of-mouth networks and tagging in this article entitled Taming the Wild Web, published on the 14th August. A great quote from the article states, “…companies are banking on the notion that, in the aggregate,

The Business Experiment: Watch this space!

Ooooh, this is a goodie. Possibly the best example of the Connection Economy I have seen at work. The Business Experiment is an open-source business adventure. Check out this blog entry from the site which gives a short explanation of
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Wikipedias as cultural references

Wikipedia is an open source, free-to-use online encyclopedia built by people like us for people like us. In order to cater for cultures across the globe, Wikipedia offers it’s content in hundreds of different languages. Problem is, content is not

Blogging as a career

I picked up a kewl post on CherryFlava today (click here) about Blogging becoming a paid career opportunity in some companies on the globe.(click here for full article at Courier-Jornal.com) Companies employing bloggers are seeing it as an opportunity to
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I C E Campaign launched

So you’re involved in an accident. The paramedics arrive. You’re unconscious, but there’s a cell phone in your pocket/bag. Who do they phone to work out who you are, or who needs to be notified? That’s the idea behind the
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Negative Connections?

The UK holiday season has been left reeling with the Industrial Crisis at British Airways. Tens of thousands of travellers stranded at Heathrow and tens of thousands more left stranded in other countries trying to get home. More than 500

Communicating in the connection ecomony

A few days ago I got a bit of flack on the Quality debate. I’m bored with that topic, so I won’t go there, but a few interesting things came out of that posting (and a few in the past

Customer service – getting it right!

At last I have a great example of customer service to share! It’s a rare thing – but when a company does get their customer service right it is thing to behold and admire! I recently went shopping at IKEA
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Movie Review: In Good Company

This evening, I took the evening our from work and our three daughters (youngest is 10 weeks old), and went out movies with my wife. We saw an amazing movie that I can highly recommend to anyone wanting to make

Getting your customers to help each other

Nick Bradbury’s Nashville-based company, Bradbury Software, has only one employee – himself. He doesn’t have time to help all of his clients and answer their questions. He solved this problem reasonably easy – he got his customers to help each

Measuring what we measure

In the emerging world of global economics, our current measurements don’t add up – they are designed to measure an outdated system. For example, most trade treaties measure tons at dock, yet ignore the flow of intangibles and intellectual property.

Psychological contract

I have found a nice keep-it-short-and-simple take on the way an employment contract should be viewed in the Connection economy. Courtesy of Robin Woolley: The crux of ensuring you have the right environment that attracts and retains the right talent

Policing ourselves

This week I received two emails – I get many in a day, but these two stand out because they reflect the phenomenal power of the internet and the connective economy; one in a positive way, and the other in

Who’s gonna ‘do’ my hair?

A blog entry like this takes courage. So I’m hoping that your recognition of that fact will go a long way to lessen the humiliation you are going to be tempted to put me through. While this entry may appear

A New Way to Collaborate

Blog + Wiki = a new way to collaborate. 21 year old Lucas Carlson has integrated these two existing technologies in an exciting new way… For years, programmers have used versioning tools to collaborate on writing software. In that way,

Sino-U.S. economic interdependence is growing: a savvy response from business owners is needed

Recently the media has been shouting about the aggressive purchases Chinese companies are making abroad, e.g. Lenovo’s purchase of IBM’s PC division, Haier’s bid for Maytag, and the CNOOC’s (China National Offshore Oil Company) push to grab Unocal. Interestingly enough,

Smart Women Don’t Box: Leadership in the Connection economy

A recent magazine, exploring the subject of women and leadership, carried an article titled, ‘Women can beat men at their own game’. My question is, “why would they want to do that?” Trying to ‘beat men at their own game’
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Living the Dream?

What did you want to be when you were a child? What profession was it that kept you day-dreaming out of the window in class instead of focussing on what the teacher was saying? Are you now Living the Dream?
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Stumbling Blocks as Stepping Stones?

During my daughter’s prize giving on Friday, one of the phrases that jumped out at me was “ The difference between a stumbling block and a stepping stone is how you use themâ€?. I was reading a magazine in a
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Making the Connection Economy real

Over the past few months, I have been scracthing my head about this “connection economy” thing. Philosophically and intellectually, I understand it, and it makes perfect sense to me that we are transitioning to this new era. As I read
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The Sound of One Hand Clapping

There has been much attention on the London Underground in the past few days. It reminded me of an experience I had standing on one of the station platforms. The London Underground is the oldest, busiest (and most expensive) Underground
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Social Entrepreneurs can teach us about the Connection Economy

I have been privileged in the last 2 weeks to attend two functions that have pulled at my hearts strings. First a function at GIBS where a group of interested social entrepreneurs came together to listen to the stories of

Send us your images

As I write this, I am sitting in a hotel room in Cape Town, watching the unfolding scene in London, where 4 more unexploded bombs have been found. Its two weeks after the devastating bombs that hit London and killed

Will the real “connection economy” please stand up …

A recent discussion has led me to question … what is the “connection economy”? We all use the phrase and I’m just wondering – are we all on the same page? I found a article which said the following about

A Positive Approach in the midst of UK Racial Tension

Here is an interesting article from BusinessWeek that puts a new sense of urgency on The Connection Economy principle: Arming Britain’s Muslim Youth With A Future By Stanley Reed in London The news that the deadly bombings of three subway

The DVD party is coming to an end

BusinessWeek of July 18, 2005 (online version) reports “The End of Hollywood’s DVD party?” (premium content, I think). For many years, Hollywood studios have been able to reap in many years’ worth of royalties and income from the sale of
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MTV gets brave

MTV have never been scared of controversy, but a recently scrapped set of adverts pushes their bravery boundaries in a wonderful way. Check out the images, and the message below.
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Google Earth

Here seriously is a product that proves the value of democratising information and decentralising control. A year or so ago, Google bought Keyhole, a company that had been collecting pictures of earth (mainly the USA, but increasingly from elsewhere, too),

When technology really empowers

Whilst feeding my lightie early this morning in front of the TV, I was fortunate enough to catch the tail end of a story that showed how technology can be truly empowering. Unfortunately I was unable to find the article

Ever read the legal yada yada @ the carwash?

Have you ever really read the legal notices/warnings at carwash? Well, yesterday after some heavy dirt road travelling I popped into a car wash to spruce up the jalopy. I was afforded some great complimentary coffee, and sat sipping it

The micro multinational

Here’s an idea for a global enterprise that can run from your kitchen. The downside is that there are already some big players in this space. The good news is that there is plenty of space to play in. Every
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Adult Entertainment

In the “Connection Economy”, we argue that one of the most important features will be a focus on creating experiences for clients. No longer can you differentiate your products from your competitors’ simply by relying on functionality, price, quality or

Knock em dead, I mean have fun

Great blog thread yesterday (Click Here) that happened really quickly and was great to watch. Somewhere near the bottom Ray dropped in a comment about the CIA (or whoever monitors the internet for the US Government) possibly picking up the

Crucial Conversations-Tools for talking when stakes are high

I attended a talk run by GIBS Forum on Thursday. The speaker was Ron McMillan and his subject was Crucial Conversations.This forum was so over booked that they moved it to a hotel at the last minute due to numbers

America and the connection economy (again)

I hope these types of posts don’t bore you, but it constantly astounds me how America (or, to be more precise: the current American administration) can be so blind to the devastating long term effects of ignoring the emerging connection
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Bombing London

If this was really aimed at hurting the English for their involvement in Iraq and Afghanistan, why did they target tubes and buses? The powerful and influential don’t use tubes. The ordinary citizen does. And the ordinary citizen is English,

Who’s advertising on Nickelodeon?

Who’s trying to connect directly with children? To be honest, its anyone who understands generational theory. General Motors made a deal with Nickelodeon earlier this year to promote its Chevrolet Uplander on the kids network (Mediaweek, May 9, 2005 –
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Working 9 to 5? Not for much longer, maybe…

The Department of Trade and Industry in the UK have recently comissioned some research into working patterns in Britain. 3,000 Managers and 20,000 staff took part, 82% from the private sector and 18% from the public sector. Here are a

An Olympic Celebration!

The Olympics – London 2012… Just fantastic! This is wonderful news for us in the UK. A few years ago, I used to be Vicar of the parish now due to become the Olympic Village. A tough, run-down area of

G8

Ok – I have to blog about this … G8. The UK is practically in a frenzy over this! And I’m just wondering what discussions (if any) are happening in SA (or Africa as a whole)? The thing is –

The Community Factor

I work in a truly virtual organisation. It hit home again the other day, when I thought about our national budget for paper (the white thin stuff found in printers and photocopiers). Let me clear up our size quickly to

Organising the Future: The Individualized Corporation

The Future of the Organisation: A Compelling Vision Based on “The Individualized Corporation” (Random House, 1997), by Sumantra Ghoshal and Christopher A.Bartlett Developed as a presentation,”Organising Your Future” for TomorrowToday.biz, see http://www.tomorrowtoday.biz/orgfuture.
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How’s This for the Latest Craze?

So, what is the latest craze sweeping the UK amongst children at the moment? Is it a Star Wars toy or something from War of the Worlds? Is it the new Monopoly, updated to include new London sites and streets?
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How's This for the Latest Craze?

So, what is the latest craze sweeping the UK amongst children at the moment? Is it a Star Wars toy or something from War of the Worlds? Is it the new Monopoly, updated to include new London sites and streets?
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The difference between knowledge and skills workers

It goes without saying that we currently live in an era dominated by the “knowledge worker”, as opposed to manual labour or those who use skills as their primary contribution. There is a fundamental difference between these two distinct types

The Sequel to my Story

Well, avid blog-reader, you may remember some time ago (4 June to be exact), that I blogged my dismay at the airline which didn’t know anything about geography or the finer aspects of British constitutional history, to whit: I queued
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Machines take our jobs

In our presentation, Balancing Today and Tomorrow, we argue that white collar/service jobs are rapdily being replaced by machines. We point especially to the professions: starting with accountants, engineers and lawyers, but including architects, pilots and even doctors. Now a

Using Blogs for R&D

Pat Misterovich is a stay-at-home Dad who uses his basement as a development lab. More and more people are doing this type of thing – they don’t need to be zillionaires, nor rich or famous. They just want to be

The Experience Economy

We, at TomorrowToday.biz like to call it “The Connection Economy”. Others refer to it as the experience economy or the relationship economy or the dream society. Read a great blog about our move to experiences at Creating Passionate Users. It
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My Money is on MySpace.com

I remember the first day I heard a CD. Alan Parsons Project, ‘Eye in the Sky’. Wow! I never believed music could sound that good!! How the music industry has changed over the last 20 years – it is truly

How not to treat your loyal customers

I am sitting in the lounge at Port Elizabeth airport, waiting for the 17h50 flight to Johannesburg. It is an SAA flight. I arrived at the lounge at 14h15, and was informed that because I had bought an X class

‘Non': Small Really is Beautiful

So France has voted ‘Non’ to the EU Constitution. There are many reasons for this outcome, of course. Dissatisfaction with the Government, fear of reduced French influence in the growing EU and so on… They are not the first to

'Non': Small Really is Beautiful

So France has voted ‘Non’ to the EU Constitution. There are many reasons for this outcome, of course. Dissatisfaction with the Government, fear of reduced French influence in the growing EU and so on… They are not the first to

The Chicken and the Horse

We keep chickens at home. 5 of them – one for each member of the family. The first bit of fun we had was in naming them. My wife called hers Heloise. The kids called theirs Gip, Ethel and Jeff.

Building Change into your DNA

One of the key’s to success in the 21ste century is the ability to handle change. Not just to survive it, but also to thrive on it. This often means creating change before change creates a different you. It also

Chelsea 1 Manchester United 0

Perhaps Abramovich and Glazer represent the typology of paradox that faces us in the emerging Connection Economy: Management motivated by Passion for People and Product will create in their Companies a sense of stability, peace, excitement, ownership and hope amongst its

Who you are more important than what you sell

It is our contention that the emerging era (we call it the “connection economy”) is forcing companies to make a massive shift from “what” they sell to “how” they sell and “who” they are as the primary competitve advantages. This

What makes one African?

In this weeks Sunday Times (South Africa) on page 4 in the main section in the bottom right corner is a small piece with the title, ‘Party debates what to do about race’. In summary the question being asked by

The Connection Economy

The Open Magazine (a weekly e-zine for Linux and Open Source computing), recently ran an article entitled “The Connection Economy” by by Geoff Cohen, Senior Consultant, Cap Gemini Ernst & Young Center for Business Innovation (read it here). It’s a

remember ME

If you’re looking for trends, here’s one you can’t afford to ignore. ‘remember ME’ is the cry of todays younger generations (It is most often used by webpage designers as a checkbox when entering your details on their site –

60 years on, and the debt is nearly paid off

Everyone thinks that it was a wonderful gift to Europe that America entered World War II. And, yes, it was. It was a much needed boost at a dim time for the Allies. Of course, the US had already been

Crazy Russian Gen X marketing

Here’s one for the books… Its always great to see Gen Xers doing well. In every country around the world, young people born in the 1970s and 80s are making their mark, most often in the IT and Telecomms industries.
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Social Anthropology is becoming more important to business

The New Scientist of 18 December 2004 details the kula exchange of the Trobriand Islands, first documented in 1922 by Bronislaw Malinowski, a pioneer in social anthropology (read the whole story here). This exchange involves a series of islands passing

Apple hooks on to the connection economy

Apple’s World Wide Developer Conference (WWDC) later this year is taking a connection-based approach to its attendees. Instead of top-down “here’s our new technology” presentations, WWDC is sporting a wide variety of innovations, like in-depth hands-on sessions and one-on-one labs

Riding on the Information Super Highway

To Google or not to Google

Triple Bottom Line in the Rainbow Nation

The Rainbow Nation Most of us who are resident in South Africa are proud of the fact that we live in the Rainbow Nation. To the world we are a ‚miracle nation‛ because we went through simultaneous social, political and

So, we think we know everything

We live in the 21st century. By now, we feel, we should have solved life’s mysteries, understood the functioning of the universe and made sure that the only surprises we face are those created for us by other human beings.

Universities no longer favouring the “sausage factories”

In the past decade, a number of chains of private schools have sprung up around South Africa. They provide a quality education, of course, but one of their primary focuses and certainly one of their primary marketing tools is to

The Sovereign Individual

An article in last week’s “The Spectator” (I won’t tell people that you read this blog, if you don’t tell them I read Spectator :-)), is possibly the best single article description of the new emerging connection economy you are

Just give it all away

The NY Times, carried a story on 11 April, on IBM hopes to profit by making patents available free (access it here). ABSTRACT: “IBM plans to announce it is making 500 of its software patents freely available to anyone working

A Unique Period of History

The category, “Balancing Today and Tomorrow” relates to our understanding of the emerging connection economy. In their book, “The Individualized Corporation”, (click here to purchase it online) Sumantra Ghoshal and Christopher Bartlett try to help readers understand this emerging reality

Sony Playstation Portable – another Sony stuff up

The new Sony Playstation Portable (PSP) is receiving rave reviews. It has an 11cm wide display, with superb graphics and comes in a lightweight, well designed skin. There will be a great many games available for it, since it is

Storytelling in Organisations

Am reading an interesting book by this title. In many senses it is nothing we don’t know or do but someone simply beat us to the punch when it comes to writing it up. I would be interested in any

It’s Not Personal, It’s Business. Or is it?

A few months ago I was working on a particularly complex, frustrating and taxing project and during a conversation with the company CIO he said something that stopped me dead in my tracks and made me re-evaluate a few things.

What women want – The future of leadership

What woman want in business is not the corner office, or so maintains Linda Tischerler in the Febuary 2004 edition of FastCompany.

Ubuntu – The advantage of the new economy

For most of the last century, the Industrial era dominated the corporate landscape. The most famous and iconic example of the power of Industrialisation was Henry Ford’s production line, and its most famous output, the Model T Ford motor car.

The first-last principle

If you’re responsible for the strategic direction of your business, then I’d like to suggest that you spend a little time memorizing it, because it’s possibly one of your biggest challenges.

Relearn to relate

The world is changing. We all know that. But what is it changing to? And who will have the competitive advantage in the next few years? Graeme Codrington, of TomorrowToday.biz, offers his view on how to outshine your competitors and
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Change has changed

One of the major reasons that interventions, training and change processes don’t work as effectively as we would like them to, is that we fail to take the time to create the necessary framework of understanding at the start of

Inviting your customer in: the next level of customer service

Over the last few days I heard two stories about customer service in the car industry. These two stories have highlighted for me the fact that customer service is no longer just about providing a quality product – its about

I can see clearly now

In a relational economy (and that is where are heading!) transactions are less important than relationships. Businesses are arriving, albeit in drips and drabs, at the understanding that pushing around notes and coins is less useful than developing and sustaining

Relationships – The economic return of the future

Of course in today’s cynical, hard-pressed business environment, swallowing the prediction that relationships will be the economic return of tomorrow is a little like asking you to believe that bullets will one day bounce off vests made from the mixture

Avoid being hit in the temple – Leadership challenges into the future

Written by Barrie Bramley & Keith Coats. As a leader within any industry, one of their key result indicators surely has to be a concern and interest in the future. Leaders are often the ones who carry the responsibility of